BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-22-2007, 03:51 PM   #1 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't upload apps onto 8310

Please Login to Remove!

I've downloaded a new theme on my PC to upload to my new 8310 (Vodafone), but when I try uploading it with the desktop software I get:

"The Blackberry desktop software does not have Blackberry device software for the device that you have connected to the computer."

My DVD RW device packed in recently, so I had to download the 'latest' software (version 4.2.2.14) from Blackberry instead of using the CD from Vodafone. I guess this may be the problem??? The software I downloaded could be older than the device????

Any thoughts or suggestions where I could get the latest/correct software would be appreciated.

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-22-2007, 03:54 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

What OS is on your device (options > about, the line that starts with the "v.")?

When you downloaded the latest OS (version 4.2.2.14) did you install it to your PC (by running the EXE file)?
Offline  
Old 10-22-2007, 04:04 PM   #3 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am having the same issue. Is it possible that the correct OS file isn't listed yet. I have been to the BB site and then followed the links for AT&T, downloaded the desktop and device software and nothing. Im so frustrated with this device I could smash it into a billion pieces.
Offline  
Old 10-22-2007, 04:27 PM   #4 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default re: Cant upload apps

Yeah, just seen under options that the 8310 device is running on v4.2.1.146 (Platform 2.5.0.16), so my guess was right: older desktop software.

Is there a download for their desktop software version anywhere? Anyone?

I'm not quite ready to smash my device into a 'billion pieces' just yet but the same could not be said of my Dell PC.

Thanks

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-22-2007, 04:37 PM   #5 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't upload apps onto 8310

sorry the O/S should be: v4.2.2.146 (not v4.2.1.146)

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-22-2007, 04:43 PM   #6 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Wait, so you downloaded the latest Desktop Manager software to your PC, and installed it. That should not interfere with anything.

To load other applications to your BB, via Application Loader, you will need your OS downloaded and installed to your PC, as well. If your older version of the OS is not available from your carrier any longer, you may need to upgrade it.

Be sure to backup.
Offline  
Old 10-22-2007, 05:06 PM   #7 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm a bit lost here ... I'm new to BB.

So I downloaded Blackberry desktop manager to my PC (version as above). I looked and this includes 'Application loader': 4.2.2.14

But I need to download some other software to my PC too?

Sorry if this sounds dumb but I'm only 4 days into the new world of BB ...

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-22-2007, 05:15 PM   #8 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

I understand, trying to help...

Yes, you must download your current handheld Operating System which is on your BlackBerry, also to your PC. That way, the Application Loader can load additional applications to your BlackBerry.
Offline  
Old 10-22-2007, 05:35 PM   #9 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks a lot. I'll try that.

regards

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-22-2007, 06:50 PM   #10 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No luck. I installed the OS to my desktop as advised but still get the same message and cannot upload apps.

For info my device runs on v4.2.2.146 (is the 6 important?)

I downloaded: BlackBerry Handheld Software v4.2.2.164 (Multilanguage) (for Blackberry 8300 curve BUT note it is not 146 but 164????)

Package Version: 4.2.2.164
Consisting of:

* Applications: 4.2.2.75
* Software Platform: 2.4.0.31
* File name: 8300EFIGS_Dutch_PBr4.2.2_rel164_PL2.4.0.31_A4.2.2. 75_Vodafone_UK.exe
* File size: 71.87MB

Installed ok on PC but no joy with the device. Sync and media manager work ok. but no app loader.

I'm probably doing something obviously wrong but not sure what.

thanks for your patience.

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-22-2007, 09:01 PM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2005
Location: TEXAS
Model: 9000
Carrier: AT&T
Posts: 93
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had a similar problem and loaded 4.2.2.176 to my device. The link to do so is at the top of the 8300 forum. When I did that, everything loaded fine, no more issues.
Offline  
Old 10-23-2007, 12:16 AM   #12 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by Fev Lad View Post
I downloaded: BlackBerry Handheld Software v4.2.2.164 (Multilanguage) (for Blackberry 8300 curve BUT note it is not 146 but 164????)
ok, i am chewing through the leather straps here....

You downloaded an OS for another model. You have the 8310, NOT the 8300. Don't expect anything to happen having an OS for another model.
Download the OS for the 8310.
Offline  
Old 10-23-2007, 04:36 AM   #13 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks. I've followed the link and the 8310 OS software is now installed ... but still not working and I can't load apps on to the BB device.

I look on desktop manager: under the 'device software' tab and there are two bits of software installed. One is the redundant 8300 series software.

How do I get rid of this? There seems no obvious way to delete/uninstall it. I guess this could be the reason why I still cannot load apps.

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-23-2007, 07:02 AM   #14 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

... apart from add/remove programs on the PC. Done this and followed instructions to remove vendor prog.

Looks okay now.

thanks

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-23-2007, 08:02 AM   #15 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

So you've got it working now?
Offline  
Old 10-23-2007, 05:46 PM   #16 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yes thanks.

Fev Lad
__________________
"Some days it's not worth chewing through the leather straps."
Offline  
Old 10-30-2007, 03:01 AM   #17 (permalink)
New Member
 
Join Date: Oct 2007
Location: Singapore
Model: 9520
PIN: N/A
Carrier: Starhub
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi guys,
I'm just 4days into the BB world and i'm glad to have found this forum because here in Singapore, the no. of BB users are many and the technical assistant over at my service provider wasn't very knowledgeable with helping me.

This forum has helped me solved 2 problems which has bugged me for the past few days and i'm really glad with the quality of response and questions here.

Really wanna express my gratitude to all who replied with solutions in this thread because it's helped me with my application loader problem with my curve 8320.

Thank you!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.