Hello all,

This morning, I am unable to access EDGE on my 8310 crimson. I have pulled the battery, yet am only able to receive GPRS status. In addition, I have noted, on my one week old phone, that after booting up the cursor does not respond smoothly for approximately 30 seconds or so. Also, I have to click and then close and then reopen MediaNet in order to gain access. I never had these problems with my 8700C. Overall, I was much happier with that model.

Is anyone in this world experiencing the above mentioned issues?

Thanks to all.

edit

Thanks for the reply, Dave. The connection issue may well be carrier-related. I will certainly give the problem a few hours to work itself out. Still, however, I am disappointed with my purchase. I do not think that the call quality, and volume, is any better than what I had with my 8700c. In addition, although I have to give it a little more time, I miss the trackball. All things considered, the form factor of the 8310 crimson is fine, but I don't think it is sufficiently impressive for me to be satisfied with the upgrade. But that is my problem to work out.

Again, thanks for the reply.

Sounds like a replacement device would be in order.

man, i love my 8310 crimson. the greatest thing of all is being able to turn on telenav and choose my home address and avoid traffic. (that is the best $10 a month ever!)
I had the same setup with a Pearl, but had to worry about keeping the puck charged.
The 8310 is a perfect device. ! (for me anyway) sorry you are having issues.

Thanks, Id, for your advice. I agree that the 8310 appears to be a terrific release from RIM, and I already miss the sleek image and inviting form factor of the model. However, considering that I had already tried, just before my purchase, another unit that was suffering from lag, I decided to revert to just passed times and retreat to my 8700c. Lacking the fortitude that others have for finding ways to correct probably rather minor problems, I just could not cast myself into setting up another 8310, transferring data, and hoping that all would be well. And to even consider using J-Commander was not in my immediate future. I thought it best to return the 8310 and coddle myself with the safe bet that is my 8700c. In time, courage will return and I'll take another run at a new model.

It would not be prudent of me to give the location of the AT&T store that I purchased the 8310 at. However, I was extremely impressed with the quality of the customer service skills exhibited by the sales associate and manager who I dealt with. They were excellent communicators and a pleasure to deal with. I suspect that even if they had not confirmed the problems with my phone, they still would have treated me as an honored customer. I am not a corporate customer nor anyone other than a client who pays his bill on time. I felt, however, like someone who is truly important to the company. Bravo for all concerned.

So, I'll probably miss the trackball, shiny surface and all but, for now, I am content to roll the wheel, regard the form factor as classic, and go forth. I feel rather aged using my 8700c, but I am not young either. One day, I'll make another attempt at moving on.

Thanks to all who helped me over the past few days. Roll on in happiness.