10-26-2007, 07:00 PM
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Join Date: May 2006
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| | Thanks Id and to all
Thanks, Id, for your advice. I agree that the 8310 appears to be a terrific release from RIM, and I already miss the sleek image and inviting form factor of the model. However, considering that I had already tried, just before my purchase, another unit that was suffering from lag, I decided to revert to just passed times and retreat to my 8700c. Lacking the fortitude that others have for finding ways to correct probably rather minor problems, I just could not cast myself into setting up another 8310, transferring data, and hoping that all would be well. And to even consider using J-Commander was not in my immediate future. I thought it best to return the 8310 and coddle myself with the safe bet that is my 8700c. In time, courage will return and I'll take another run at a new model.
It would not be prudent of me to give the location of the AT&T store that I purchased the 8310 at. However, I was extremely impressed with the quality of the customer service skills exhibited by the sales associate and manager who I dealt with. They were excellent communicators and a pleasure to deal with. I suspect that even if they had not confirmed the problems with my phone, they still would have treated me as an honored customer. I am not a corporate customer nor anyone other than a client who pays his bill on time. I felt, however, like someone who is truly important to the company. Bravo for all concerned.
So, I'll probably miss the trackball, shiny surface and all but, for now, I am content to roll the wheel, regard the form factor as classic, and go forth. I feel rather aged using my 8700c, but I am not young either. One day, I'll make another attempt at moving on.
Thanks to all who helped me over the past few days. Roll on in happiness.