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Old 10-26-2007, 11:44 AM   #1 (permalink)
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Default Problems today with GPRS not EDGE on 8310 crimson

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Hello all,

This morning, I am unable to access EDGE on my 8310 crimson. I have pulled the battery, yet am only able to receive GPRS status. In addition, I have noted, on my one week old phone, that after booting up the cursor does not respond smoothly for approximately 30 seconds or so. Also, I have to click and then close and then reopen MediaNet in order to gain access. I never had these problems with my 8700C. Overall, I was much happier with that model.

Is anyone in this world experiencing the above mentioned issues?

Thanks to all.
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Old 10-26-2007, 11:57 AM   #2 (permalink)
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Old 10-26-2007, 12:06 PM   #3 (permalink)
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Default Thanks Dave

Thanks for the reply, Dave. The connection issue may well be carrier-related. I will certainly give the problem a few hours to work itself out. Still, however, I am disappointed with my purchase. I do not think that the call quality, and volume, is any better than what I had with my 8700c. In addition, although I have to give it a little more time, I miss the trackball. All things considered, the form factor of the 8310 crimson is fine, but I don't think it is sufficiently impressive for me to be satisfied with the upgrade. But that is my problem to work out.

Again, thanks for the reply.
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Old 10-26-2007, 02:27 PM   #4 (permalink)
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Quote:
Originally Posted by gdob View Post
Hello all,

This morning, I am unable to access EDGE on my 8310 crimson. I have pulled the battery, yet am only able to receive GPRS status. In addition, I have noted, on my one week old phone, that after booting up the cursor does not respond smoothly for approximately 30 seconds or so. Also, I have to click and then close and then reopen MediaNet in order to gain access. I never had these problems with my 8700C. Overall, I was much happier with that model.

Is anyone in this world experiencing the above mentioned issues?

Thanks to all.
Sounds like a replacement device would be in order.
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Old 10-26-2007, 02:44 PM   #5 (permalink)
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man, i love my 8310 crimson. the greatest thing of all is being able to turn on telenav and choose my home address and avoid traffic. (that is the best $10 a month ever!)
I had the same setup with a Pearl, but had to worry about keeping the puck charged.
The 8310 is a perfect device. ! (for me anyway) sorry you are having issues.
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Old 10-26-2007, 07:00 PM   #6 (permalink)
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Thanks, Id, for your advice. I agree that the 8310 appears to be a terrific release from RIM, and I already miss the sleek image and inviting form factor of the model. However, considering that I had already tried, just before my purchase, another unit that was suffering from lag, I decided to revert to just passed times and retreat to my 8700c. Lacking the fortitude that others have for finding ways to correct probably rather minor problems, I just could not cast myself into setting up another 8310, transferring data, and hoping that all would be well. And to even consider using J-Commander was not in my immediate future. I thought it best to return the 8310 and coddle myself with the safe bet that is my 8700c. In time, courage will return and I'll take another run at a new model.

It would not be prudent of me to give the location of the AT&T store that I purchased the 8310 at. However, I was extremely impressed with the quality of the customer service skills exhibited by the sales associate and manager who I dealt with. They were excellent communicators and a pleasure to deal with. I suspect that even if they had not confirmed the problems with my phone, they still would have treated me as an honored customer. I am not a corporate customer nor anyone other than a client who pays his bill on time. I felt, however, like someone who is truly important to the company. Bravo for all concerned.

So, I'll probably miss the trackball, shiny surface and all but, for now, I am content to roll the wheel, regard the form factor as classic, and go forth. I feel rather aged using my 8700c, but I am not young either. One day, I'll make another attempt at moving on.

Thanks to all who helped me over the past few days. Roll on in happiness.
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