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Old 10-26-2007, 01:08 PM   #1 (permalink)
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Today theme shows new messages - I read the message and the display icon shows I've opened it but the main screen shows an unread message...any ideas??

Old 10-26-2007, 01:09 PM   #2 (permalink)
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This could help you...

How do I reset my message counter to clear, or zero? - BlackBerryFAQ
Old 11-05-2007, 11:18 AM   #3 (permalink)
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Having the same issue on my phone. Link is not active. Can you pls. let me know where I can find this info? Thanks!

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Old 11-05-2007, 11:28 AM   #4 (permalink)
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The link works for me. Here is the info from the link since you can't seem to open it:

How do I reset my message counter to clear, or zero?
From BlackBerryFAQ
Jump to: navigation, search

If you have an errant voicemail waiting icon on your homescreen:

* Call your voicemail and clear the message.

* Call your BB from another line and leave a message. From you BB, call your voicemail and clear and delete your messages.

* If the aboave fails, pull your battery to reset and reboot your BlackBerry.

If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:

* Hard Reset the BlackBerry by pulling battery while powered and reboot;

* View Messages > Saved Messages;

* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc);

* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN;

* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)

* Wipe and reload your OS.

Last edited by jsconyers : 11-05-2007 at 11:29 AM.

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