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Old 11-17-2007, 03:06 PM   #1 (permalink)
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So after spending hours on the phone with tmobile's tech support, they decided my phone was bad. They sent me a new one, I switched over my sim card, put in the battery, and I get the exact same thing: Various wi-fi error codes. Typically, it is "ISP or T mobile error". I have also gotten "Network Busy. Retry" error code J0013.0 I have had serious issues with UMA. UMA quit working for me in Portland, OR at around 3am Wednesday and I could connect at home, or at any t-mo hotspots at any starbucks i visited. I have changed routers twice, and now am on the tmobile linksys router. Same issue. My phones are connecting to the router, but will not go into UMA. I have never restored my device from a previous device, this is my first blackberry device. When t-mo sent me the replacement today, I did not restore anything. I just plugged in the sim card, battery, and powered up. Tech has had me re-register this phone via host routing table in advanced option at least 10 times. I have wiped the phone. It is on the latest update (.180).

So to sum up:

1) UMA quit working wednesday/thursday night.
2) 2 new routers at home, now on the linksys tmo router. Connects to the router, still No UMA.
connected to neighbors router. No UMA. Tried 5 different starbucks hotspots. Again, it connects to the hotspot, but No UMA.
3) 3 blackberry Curves in 2 months.
4) I have talked to t-mo's tier 1, and tier 2 specialists for both Blackberry support teams and Hotspot@Home support teams. Still connects, but no UMA.
5) They insist there is NO UMA or Cell tower outages in my error. Even after 4 plus hours on 5 different calls.

I'm calling back right now. This HAS to be on their end. This is ridiculous.
Anyone had massive issues like this?

(edit can a mod move this to the wi-fi area, sorry- thx)

Last edited by pyrosee : 11-17-2007 at 03:29 PM. Reason: please put in wifi area
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Old 11-17-2007, 03:46 PM   #2 (permalink)
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i have to tell you i am no impressed with the wifi .... i feel i should have just got the 8310 and unlocked it ... i paid full price for this one and it basically sucks... i stand over my router, scan for wifi and get 1/2 bars ... it doesn't seem to receive enough strength ... i have tried it in other locations and i get 4 tops ./... this is also the 2nd 8320 i had ... at least the 8310 has gps that works
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Old 11-17-2007, 04:20 PM   #3 (permalink)
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I don't understand why some people appear to have such a difficult time. It works very well, very reliably, and the signal strength has always been excellent. I still would have preferred GPS but this definitely does work well. Plus, I doubt that the battery on the 8300 series BlackBerry would last while using GPS.
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Old 11-17-2007, 05:05 PM   #4 (permalink)
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Well it aint on my end. I have had 3 Curve's now. Just got off the phone with T-Mo. They escalated my case yet again. They said they are stumped especially since it will not work at any tmobile hotspot, not just my home wi-fi.
I will keep this thread updated.
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Old 11-17-2007, 05:08 PM   #5 (permalink)
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This is a long shot but have they swaped your SIM card?
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Old 11-17-2007, 05:23 PM   #6 (permalink)
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Ya, sadly, 3 times, along with my 3 different phones. I actually had the group manager of wifi/hotspot on and she said she was completely stumped. She said it may be an unreported UMA outage, but they would expect to see more calls especially since it has been out for me since Wednesday. They escalated it to a network tech and I am supposed to be getting a call back within 24 hours. Crazy huh?!
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Old 11-17-2007, 08:21 PM   #7 (permalink)
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I doubt this will help, but here's what I just went through.

I *just* switched from Verizon to TMO. My wife and I got 8320s so we could use the Hotspot. My wife's Curve worked fine- UMA and all. Mine would barely connect to a WAP and wouldn't use UMA at all. Perfect comparison- same phone, same router (TMO router), same configurations, different results.

TMO thought it was a bad phone- not a bad thought- so I got it swapped out, and noticed something odd. When I got home, the first thing I checked was the UMA, and it worked. So I restored from my backup of the old Curve and *instantly* lost the WiFi connection and UMA. So I wiped the new Curve, and could connect and get UMA. Did a restore. Lost UMA.

Then I started thinking. When I got my Curve, I did a Switch Device through the Blackberry Desktop to port my Address/Contacts/Misc stuff from my VZW 8830 to my TMO 8320. It worked fine, except (as best as I can guess), I also imported some VZW setting/whatever from the 8830 that restricted the data connection to the cell network only.

I imported by hand (ie, typed it all back in), and I can now connect through UMA.
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Old 11-17-2007, 10:17 PM   #8 (permalink)
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Ya that was one of the questions they asked me. But I never restored or transfered my device from any other. I was new to t-mobile. But thanks for the thought!

Still haven't heard back from them...
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Old 11-18-2007, 12:26 AM   #9 (permalink)
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Quote:
Originally Posted by Belbarid View Post
I doubt this will help, but here's what I just went through.

I *just* switched from Verizon to TMO. My wife and I got 8320s so we could use the Hotspot. My wife's Curve worked fine- UMA and all. Mine would barely connect to a WAP and wouldn't use UMA at all. Perfect comparison- same phone, same router (TMO router), same configurations, different results.

TMO thought it was a bad phone- not a bad thought- so I got it swapped out, and noticed something odd. When I got home, the first thing I checked was the UMA, and it worked. So I restored from my backup of the old Curve and *instantly* lost the WiFi connection and UMA. So I wiped the new Curve, and could connect and get UMA. Did a restore. Lost UMA.

Then I started thinking. When I got my Curve, I did a Switch Device through the Blackberry Desktop to port my Address/Contacts/Misc stuff from my VZW 8830 to my TMO 8320. It worked fine, except (as best as I can guess), I also imported some VZW setting/whatever from the 8830 that restricted the data connection to the cell network only.

I imported by hand (ie, typed it all back in), and I can now connect through UMA.
This problem can be fixed without wiping the device simply by going to http://mobile.blackberry.com and installing the certificates needed for UMA. This has been a known issue since the device first came out. Simple fix, though.
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Old 11-18-2007, 12:30 AM   #10 (permalink)
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Quote:
Originally Posted by pyrosee View Post
Ya that was one of the questions they asked me. But I never restored or transfered my device from any other. I was new to t-mobile. But thanks for the thought!

Still haven't heard back from them...
Have you loaded any 3rd party apps to the device? What happened last Wednesday? Did you upgrade the device? Load new 3rd party apps? Did it just quit on it's own--out of the blue?
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Old 11-18-2007, 03:55 AM   #11 (permalink)
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Quote:
Originally Posted by John Clark View Post
Have you loaded any 3rd party apps to the device? What happened last Wednesday? Did you upgrade the device? Load new 3rd party apps? Did it just quit on it's own--out of the blue?
No 3rd party apps installed. On my old phone, i did upgrade to .180 a few weeks ago. Last wednesday evening I was on a UMA call and it dropped to SOS. I rebooted the device, and I never got UMA back.

Called t-mobile, after all the usual ideas, rebooting, pulling battery and sim card, re-registering the device, they had me wipe my device. Still nothing. That's why they sent me a new phone.

Interesting side note: Tonight I went to tmobiles web site just to make sure my 911 contact info hadn't accidentally been changed or anything, and I get an error on t-mobile's site when i look at the 911 address: "An unexpected error has occurred. We apologize for any inconvenience, please try again later."

If this info was somehow unavailable from a website update, could that possibly be the cause?
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Old 11-18-2007, 08:54 AM   #12 (permalink)
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your isp if it is verizon and you have a westell modem pm me cause it took 2hrs to fix the mess verizon has with their dsl modems
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Old 11-18-2007, 09:22 AM   #13 (permalink)
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Default know what you mean

my experience was the following:
purchased the phone when it first came out, never synched it to my computer so there was no chance for the "old" version to replace the features on the 8320.
uma and wifi were iffy at best and uma dropped calls so frequently i returned the phone. got a new one, returned it again...same issues.


this past week, decided i would give it another shot. purchased the phone, did the .180 software upgrade on the phone (on a different computer that has never seen a blackberry before) and have had no issues.

its very frustrating but i can tell you this phone does work perfectly now for me. ive had long conversations on uma and when it switches over to edge, it is seemless. wifi is great as well.

hope you get your problem sorted out. when i purchased the phone in the store, the manager said to look for another software update before 2008.

good luck
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Old 11-18-2007, 11:15 AM   #14 (permalink)
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Quote:
Originally Posted by pyrosee View Post
If this info was somehow unavailable from a website update, could that possibly be the cause?
Probably not, that info is only used if you place an emergency call. The E911 can't automatically determine your address like the regular 911 service can, an IP isn't generally associated with a specific geographic location. Providing no info or bad info will only affect E911 service, not to mention just being a bad idea.
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Old 11-18-2007, 03:55 PM   #15 (permalink)
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Quote:
Originally Posted by ericthebikeman View Post
Probably not, that info is only used if you place an emergency call. The E911 can't automatically determine your address like the regular 911 service can, an IP isn't generally associated with a specific geographic location. Providing no info or bad info will only affect E911 service, not to mention just being a bad idea.

Ya I am just searching for anything. I know you cant place UMA calls without that info, and since t-mo's website has been undergoing some maintenance and that info was not there, you never know. I still haven't heard back from them, I am about to call them myself.

Still have the J00.13 Network Busy Error at my home and at the starbucks I was just at. I brought my old 8320 with me and tried that up at starbucks too, and same thing. Damn.
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Old 11-18-2007, 04:31 PM   #16 (permalink)
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Quote:
Originally Posted by ericthebikeman View Post
Probably not, that info is only used if you place an emergency call. The E911 can't automatically determine your address like the regular 911 service can, an IP isn't generally associated with a specific geographic location. Providing no info or bad info will only affect E911 service, not to mention just being a bad idea.
TMobile has said that the 911 info is required in order for UMA to work properly. I can't tell you first hand whether it'll work without it since I filled that out in anticipation of my 8320.
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Old 11-18-2007, 04:35 PM   #17 (permalink)
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T-mo's website is back up and my 911 info is there, so that's not it... sigh..
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Old 11-18-2007, 04:59 PM   #18 (permalink)
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Just got a call back.
And the answer is: Overloaded UNC. My ticket has now been elevated to the engineering team. He said they are trying to expand there network as fast as they can to handle the UMA load. He said to send back whatever 8320 i wanted since it is not a handset related error. I can expect a call within 24 hours however it may take up to 13 days to install new hardware on that end...
In the mean time he told me to keep retrying to connect I might get lucky and bump someone else off.
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Old 11-19-2007, 02:53 AM   #19 (permalink)
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Still no update. I still find it odd my phone(s) are the only one having issues in my area with all the different hotspots that everyone else seems to have no issues with:/ Well maybe tomorrow...

p.s. I cannot send the email service books from the tmo website... it appears to be down?
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