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Old 11-21-2007, 10:37 AM   #1 (permalink)
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Default Folers not showing up in View Foler option

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Previously had an 8800. If I were to go into Messages, goto View Folder, I would get a list of folders including Inbox, sub folders within the Inbox that I made, as well as various others like Sent.

Currently I have the 8310 with 4.2.2.176 that I just installed a few days ago, and I no longer see those options. I noticed that when I click the ball while viewing an email, I no longer have the option to File it to whichever folder I desire. Is this the norm with 83xx series or this isn't normal?

In the Email Reconciliation option

Delete On: Mailbox and Handheld
Wireless Reconcile: On
On Conflicts: Mailbox Wins.

In Email Settings

Save Copy In Sent Folder: Yes


I'm lost and I searched but couldn't find anyone else with the same issues.
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Old 11-21-2007, 10:41 AM   #2 (permalink)
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Were you on a corporate BES system with the 8800?
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Old 11-21-2007, 11:20 AM   #3 (permalink)
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I'm on the same exact BES and email system, nothing has changed, not my data plan not my email, nothing.

I take it this isn't the norm with the 83xx?
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Old 11-21-2007, 11:22 AM   #4 (permalink)
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no, if you are on BES, your Outlook folders, etc., and synchronization is a function of your BES.

If you are just looking for your "View Folders", go to Messages > View Folders.
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Old 11-21-2007, 11:34 AM   #5 (permalink)
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Exactly my point.

When I go to view folders, folders like Inbox, sub folders within the Inbox, Sent...etc. they're no longer there.

Thats whats bugging me.
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Old 11-21-2007, 05:52 PM   #6 (permalink)
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Nevermind, I solved it.

Last edited by Outrigger : 11-21-2007 at 10:58 PM.
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Old 08-27-2008, 10:50 AM   #7 (permalink)
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Would you mind sharing what you did to resolve your issue? I am seeing the same thing on one BB with BES.
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Old 09-22-2008, 12:14 PM   #8 (permalink)
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I would like to know too, I can see my folders but there is nothing in them on the BB, the folders are not syncing, just the inbox.
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