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Old 11-23-2007, 03:39 PM   #1 (permalink)
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Exclamation HELP! BES folders, new e-mails not showing

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I have my work's e-mail rules send incoming messages to separate folders. However, the messages in the separate folders are not showing when I navigate to the folder in my blackberry. I go to messages, view folders, then click on the folder I want to view the new messages in. Only the messages that don't have a rule and are sent to my default inbox are showing.

Does anyone know how to fix this?
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Old 11-23-2007, 07:43 PM   #2 (permalink)
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Well after research:

My outlook has rules to move messages to the subfolders.

I think the only way to get around this is to change the rule to copy the mail to the subfolders in my outlook and just delete them from my inbox on my BB once I've read them.

Is this the only possible solution?

Last edited by wavetide : 11-23-2007 at 07:45 PM.
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Old 11-23-2007, 08:12 PM   #3 (permalink)
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Only messages that show up in your Inbox or Sent folders are forwarded to your handheld by default. Either change your Outlook rules or speficy additional folders to redirect.

Go to Messages > Options > Email Settings > Folder Redirection. Add check marks to any folder you want redirected.
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