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Old 11-24-2007, 11:04 AM   #1 (permalink)
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Default 8320, tmobile, NYC

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I really want to get the 8320, been using the Treo 650 on ATT for years now and it is time for a new phone. Big thing that has been holding me up is how good tmobile's service is.

If any people from NYC and Brooklyn can comment on tmobile service I would appreciate it. I have 1 friend that just cancelled service in Brooklyn because she kept dropping calls all the time, including in her home.

I make about 50% of my calls from home in Bklyn and spend a lot of time in NYC - so connection is crusial in these areas. Also, now I have been traveling more for my business and it tends to take me to semi remote locations across the US. I have heard that tmobile is good as long as you are near a big city or the highway - venture away from a major interstate and it is terrible.... is this true?

I have, like with any carrier, lost service or dropped calls with ATT, but I at least know what I have with them. Jumping to tmobile or someone else, I just have no idea what I will be in for, so any input would be great. Especially with signing another 1 or 2 year deal.

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Old 11-24-2007, 11:22 AM   #2 (permalink)
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I haven't heard too many great things about T-Mobile's service in New York. What I would recommend you do is purchase an unlocked 8320, or purchase an 8320 and then have it unlocked, and then you can use it on AT&T's network with your SIM card.
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Old 11-24-2007, 12:53 PM   #3 (permalink)
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I have never had a problem with T-Mobile's service in NYC with the exception of within some office buildings. That, however, was easily solved with the BB 8320, whereas now I simply do a UMA handoff in offices/buildings/homes with Wi-Fi. If you have a Wi-Fi router at home, you shouldn't have to worry about not having any service with the 8320.
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Old 11-24-2007, 12:57 PM   #4 (permalink)
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Default I get good signal in NYC

I like T-mobile in NYC. I like it more than Sprint at least. I haven't used any other servers. My phone calls are clear in both UMA (mostly at home) or EDGE, hardly ever I experience lower caps uma or edge, except recently that there was some kind of data service outage from RIM.

I will say that I have had a few dropped calls and that I am not entirely happy with UMA, but that last one is not T-Mobile, that's RIM.
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Old 11-25-2007, 12:49 AM   #5 (permalink)
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I live on the upper east side, connection is great up here and throughout all manhattan, never had any problems..In Brooklyn though, just as long as you stay away from Ocean Pkwy, you will be fine...Once i get to up and around Ditmus ave, my connection is gone..Havent heard anything bad about the Bayridge and Park Slope areas, a buddy of mine lives in Park Slope and he has Tmobile, seems fine with him..
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Old 11-25-2007, 06:18 AM   #6 (permalink)
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The nice thing about the 8320 is that it will use WIFI and if you buy the added Hotspot at Home -- all your wifi calls are free. If you don't buy the plan you can still use WIFI but your minutes come out of your plan. Standard blackberry add-on is still required (which I think is an additional $19 or $29 depending on whether you are using Blackberry Internet Service or Blackberry Enterprise Service).

I've used my 8320 in NYC on several visits without a problem. And NY is littered with Starbucks -- from which I can use the wifi for no cost to make calls on the 8320 -- so it's hard to imagine not having access to a signal.

I cannot vouch for areas out of the city as I've mostly traveled the downtown routes.
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Old 11-25-2007, 08:12 AM   #7 (permalink)
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T-Mobile in lower Manhattan is great. Strong, reliable signal, no dropped calls.
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Old 11-25-2007, 09:11 AM   #8 (permalink)
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I travel between Brooklyn (my Moms house), to Manhattan (where I work), to Westchester (where I live) to Newark, New Jersey (where I go to school) and my T-Mobile service on my 8320 is superb. I've had T-Mobile since 1999 when it was called Voicestream and I have never had any complaints.
I've travelled around the USA as well and Canada and never had any problems with service.


Stop being picky and jump in the pool. For $39 for a phone plan and $19 for a data plan you can't beat that price. I have friends with Verizon and AT&T and their monthly bills are $100s of dollars each month and they complain all the time about poor customer service, hidden fees, hefty insurance fees, etc...
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Old 11-25-2007, 10:23 AM   #9 (permalink)
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Default T-Mobile

I have an 8320 from TMO and live in Brooklyn and work in the city and I don't remember getting any dropped calls. Sometimes I don't get the EDGE connection when I'm way out in Jersey or way out in Canarsie-BK, but text and phone service works fine. Also worked great or me in LA, FL, TX, PA and WA.

I think T-Mobile lets you test out their phones out for a week. If your not to sure; buy an unlock phone so that way you can use your bb with any service.

Make the switch!
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Old 11-25-2007, 10:29 AM   #10 (permalink)
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Default I say do it.

Had T-Mobile in NYC since about 02 or 03 (Sprint and Att were terrible then, though I've heard that they've improved greatly). I work in the South Bronx, live in Harlem and travel all over Manhattan (and occasionally Brooklyn, but not nearly often enough). Used to spend loads of time in Nassau Co. Long Island (big up to Freeport). I've have never had any coverage issues or pervasive dropped call problems with any of my many T-Mobile phones, including the Curve. There was a (brief) recent Blackberry data outage in the Bronx with Curve losing EDGE coverage, however. Most importantly, call quality over UMA using my non-TMo router has been almost pristine, with seamless hand off to GSM (well, it was better with .175, actually). So even if your home is in a coverage dead spot, your phone will work fine. I co-sign the suggestion of getting the Hotspot at Home plan (free calls over wi-fi), but as I've read, you can use UMA without it, though it will count against your plan minutes.

In other places, it's a different matter. Most of my family is in Southern California, where TMo freely roams onto another carrier's towers (NO extra charge). My folks house in Riverside is in a coverage dead spot. I used the phone fine over UMA using their wi-fi hotspot, but when I left the house, there was no good signal to complete the (normally seamless) hand off. Also, I spent Thanksgiving at my sister's house in Auburn, Alabama, and coverage there was intermittent, at least in her home. In other places it was more consistent. But in NYC I've never had any problems. As previously said, a Starbucks on every other block in downtown Manhattan.

Last edited by Koolrain : 11-25-2007 at 10:34 AM.
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Old 11-25-2007, 10:56 AM   #11 (permalink)
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I've had TMo since Voicestream days (several years now) for both personal (3 lines) and business. I live in central NJ near Princeton, and most of my work in the past several years has been in NYC, from Wall Street up through midtown (east and west) and into the upper West Side (84th street west). The reason I've continued to renew TMo every year, for all my lines, is that coverage has been excellent, service quality excellent (virtually no downtime and no dropped calls), customer service has been unbeatable (24 x 7), and the price is the best in the market ($130 gets me 1,000 mins shared across 3 lines, unlimited messaging of any type for all lines, and BB service on one line).

Every time my contract is up, I reevaluate the competition - and every time I've wound up coming back to TMo. Coverage in NYC has been excellent for me.
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Old 11-25-2007, 11:09 AM   #12 (permalink)
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There you have it! MAKE THE SWITCH!!!
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Old 11-25-2007, 12:18 PM   #13 (permalink)
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Exactly my thoughts. I never really had problems with T-Mobile. My only gripe ever with T-Mo was a few years back when the 7290 and 8700 Blackberrys came out and T-Mobile was always the last carrier to get the latest coolest phones on the shelves. Now the iPhone wont be available for us anytime soon. I just hate waiting for T-Mo to keep up whiles my AT&T and Verizon friends flaunt their new devices.

Other than that I love T-Mobile especially their customer service. Its unbelievably good. Any problems with your phone (even if its 50% your fault) and they will send you a new one in less than 2 days. I've benefited from this many times over the years. No hefty insurance fees or haggling you to go down to their stores to sort it out with store clerks before mailing you a replacement phone like Cingular/AT&T does.

Even when I got my home phone with Verizon when I moved to the burbs out in Westchester I declined free offers for cooler devices (and also Verizon gets the best signal in the burbs-thats a fact) simply because I was happy with T-Mo.

I pay ($19 for unlimited data + $39 for 1000 minutes/free nights&weekends/free long distance + 10 taxes) = $68 a month and I don't have issues with dropped calls or not having a signal wherever I go. Plus the peace of mind that if something goes wrong with my $300 device, customer service will recieve me like their no. 1 customer.

Compare that to AT&T and Verizon's $80 to $100 data plans plus hefty insurance fees plus poor customer service and the answer is pretty easy who to go with.
Even if we have to wait an extra year to get the T-Mobile iPhone...its all good.



Quote:
Originally Posted by vinmontRD View Post
I've had TMo since Voicestream days (several years now) for both personal (3 lines) and business. I live in central NJ near Princeton, and most of my work in the past several years has been in NYC, from Wall Street up through midtown (east and west) and into the upper West Side (84th street west). The reason I've continued to renew TMo every year, for all my lines, is that coverage has been excellent, service quality excellent (virtually no downtime and no dropped calls), customer service has been unbeatable (24 x 7), and the price is the best in the market ($130 gets me 1,000 mins shared across 3 lines, unlimited messaging of any type for all lines, and BB service on one line).

Every time my contract is up, I reevaluate the competition - and every time I've wound up coming back to TMo. Coverage in NYC has been excellent for me.
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Last edited by delmarco : 11-25-2007 at 12:26 PM.
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Old 11-25-2007, 12:29 PM   #14 (permalink)
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I'm on T-Mobile in NYC but I'm getting a prepaid AT&T phone to test out the AT&T network here because people keep telling me they get this error message when they call me, whether I'm in my dorm or outside, and they have to call about 3 times before they get through.
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Old 11-25-2007, 04:42 PM   #15 (permalink)
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I never had a single problem with T-Mobile when I tried their BB service on my previous Pearl. It is fast and reliable. If all you want is BB and e-mail, who can beat the $9.99 mo plan. That's great savings over ATTs voice and data plan.
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Old 11-25-2007, 05:18 PM   #16 (permalink)
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Quote:
Originally Posted by hyedipin View Post
I never had a single problem with T-Mobile when I tried their BB service on my previous Pearl. It is fast and reliable. If all you want is BB and e-mail, who can beat the $9.99 mo plan. That's great savings over ATTs voice and data plan.
Hey you are Turkish. I see you like Besiktas!
Awesome! Did you see the Champion League games w/ Liverpool?

Oh...I think the data plan is $19.99 and not $9.99. But $19 is still way cheaper than the $80 that AT&T wants for the same thing or the $110 that Verizon asks their users to cough up a month.
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Old 11-25-2007, 06:13 PM   #17 (permalink)
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I live in Crown Heights/Prospect Heights and just got the 8320. I recently switched back to T-Mobile from AT&T, and couldn't be happier. Cingular/AT&T didn't work well in my section of Brooklyn as I kept getting dropped calls. T-Mobile's signal is strong where I live, but the 8320's UMA capabilities pretty much ensure that weak signals won't be an issue at home (as long as you're running wifi).
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Old 11-25-2007, 06:25 PM   #18 (permalink)
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Quote:
Originally Posted by delmarco View Post
Hey you are Turkish. I see you like Besiktas!
Awesome! Did you see the Champion League games w/ Liverpool?

Oh...I think the data plan is $19.99 and not $9.99. But $19 is still way cheaper than the $80 that AT&T wants for the same thing or the $110 that Verizon asks their users to cough up a month.
Hey, what's up. Yeah I am a Besiktas Fan.. Unfortunately we lost to Liverpool big time, that was just a shame.

Oh, T-Mo now offers $9.99 BB E-Mail plan. If that's all you need (no other data service). So for business people who don't really need any other data service like web, etc.. would be a huge savings over AT&T's overpriced plans.
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Old 11-25-2007, 06:40 PM   #19 (permalink)
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Quote:
Originally Posted by hyedipin View Post
Hey, what's up. Yeah I am a Besiktas Fan.. Unfortunately we lost to Liverpool big time, that was just a shame.

Oh, T-Mo now offers $9.99 BB E-Mail plan. If that's all you need (no other data service). So for business people who don't really need any other data service like web, etc.. would be a huge savings over AT&T's overpriced plans.
oh even better. With the WIFI on the Curves that's actually not a bad idea to save money if all you use is email.

Besiktas is still a good team by the way, I got one of their Jerseys in my collection. My ex-girl was from Ankara and her Dad worked for one of the team sponsors. Liverpool was very lucky that nite since they lost every other CL game this year.
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Old 11-26-2007, 09:42 AM   #20 (permalink)
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delmarco,
You should know that Besiktas was rammed down by the referee earlier that week against a rival team in Istanbul (fenerbahce), and apparently the team couldn't get over that defeat (by referee's incredibly stupid moderation of the game) and lost a few games after that. It was a chaos both in the team and the management.
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