last night i had just purchased two new what appear to be sweat themes, windesktop and the macberry tiger themes, followed directions throughly, transaction went smoothly, so they send a link to your email to download, but the link has to be used with your mobile browser and downloaded over the air, so when i get to the links and click them it ask whats phone do i have (8320) and loads another page thinking its the download, only getting this message "Purchase Code Expired", so i tried buying another theme to see if there were having problems with those themes, same result i spent 6.99 x 3 .... 21 bux on themes... i have emailed their support page a dozen times no reply yet, what you guys think i should dooooo...

For starters, I think you need to calm down.
E-mail is probably ineffective over a holiday weekend, as you have already witnessed.
Do they have a phone number you can call? Sometimes that's more effective than e-mail or support forms.

Let's first consider that you're talking about purchasing something on the weekend and contacting them a "dozen times." Not only are most businesses closed during the weekends, it was also a holiday weekend. So I'm about 90% sure they were not there, and contacting them a "dozen times" would only aggravate your chances of getting a quick response.

Also consider that there's probably a back log of support issues. I'd suggest calling them tomorrow morning if you don't get a response. Patience is key. Obviously the website seems pretty reputable, given that I don't know many people who would invest a whole lot of money in their website design if it was just a scam.

lol im not as made as i seem, lool actually not that much mad about the money either i just want those themes soo sweet looking... as for a number i looked all over nothing ??

i guess ill wait it out and seee, lol also me being a human, i did exagerate the doezen times thing it was only 3 times

I'm going to have to suggest that a well respected and well established company like BPlay is not trying to scam you.

Give them a break. I am sure Jeff and crew were enjoying some much deserved Turkey vacation. I also agree that expiring links are annoying but they have to do what they can to protect their IP

You do know that BPlay and Magmic are based in Canada and therefore did not have Thanksgiving this passed weekend, right?

**Out of fairness to both parties, I have changed the title of this thread**

lol thanx after a couple of posts i was wondering if i can change it myself... thankx... listen i might of got off wrong with scammers, but they are still a professional company, its Monday morning, there in canada, i tried 3 different times and got the same crap, thats 21 bux for nothing... and i haven't heard from anyone yet.. i understand its thanksgiving but the weekend is over.. so i dunno anyways ill just wait it out and see..


By the way.. did you guys see those new themes they got the windesktop and macberry theme look really sweet

I know someone at bplay/magmic. I will let them know about this thread. I am sure they will be back to you very very shortly.

thanx man... well appreciated !

jmhijazi,

Can you please PM me your email, so I can reactivate the download links.

i just sent you it, thanx

having the same problem with 2 themes bought... please help

so its not only me, clearly something on their part...

did u get it fixed....

Wirelessly posted (8320: BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Yes there is something wrong with the links. I just tried one out as well. They are working on it.

1st Post here...

Also having the same problem with a ring tone.

nothing yet i keep trying all i get is "Purchase code expired"