07-12-2008, 05:16 PM
Join Date: Jul 2008
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Don't give up, I got frustrated by not being able to voice dial. The security settings were the problem. I could not make a call unless I unlocked the keyboard. I use corporate email with Lotus Notes, yea I know, antique.
After several calls to tech support and our adminstrator did not help, I finally figured it out.
In your secruity options, the phone will default to 'protecting' your contact list. If this is checked YES, then your phone will not voice dial unless it is unlocked. Change this setting to NO and it will work fine. Make sure your other settings are set to allow you to make calls at all times.
Let me know if this worked for you. I share your frustrations. None of the manual both for the 8310 or the BB server address this problem.