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Old 12-13-2007, 08:51 AM   #1 (permalink)
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Default Help: today my curve has lost all my text messages and call lists

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The title says it all, i woke up today to find my text messages gone (the only ones still there were those stored on my sim card), which caused a bit of a panic because i had some very important ones there, then i try to make a call and my lists of dialled/recieved calls was gone also!

What is this all about, my curve is only about a month old...is it broken?

Thanks for any help you can give

Student_trap
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Old 12-13-2007, 08:56 AM   #2 (permalink)
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Welcome to BB Forums.
Lots of threads on this - check out the FAQs in Main Page - BlackBerryFAQ

This thread (forget that it says 8100 - it still applies) - Why is my 8100 Pearl losing its call logs or message logs? - BlackBerryFAQ
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Old 12-13-2007, 09:19 AM   #3 (permalink)
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thanks for letting me know, ill check out the faq's and threads you mentioned
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Old 12-13-2007, 09:44 AM   #4 (permalink)
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OK, so i have looked over the faqs, and things still dont seem to be working right: i have a 4gig memory card where all my media is being stored, yet even the messages and calls ive made today are not being kept, and furthermore, the status section tells me that i have 10713586 bytes free, is sopmething wrong here?
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Old 12-13-2007, 09:46 AM   #5 (permalink)
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10 MB is kind of low. Try think link as well.

How do I free up memory on my device? - BlackBerryFAQ

And welcome to the forums!
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Old 12-13-2007, 10:14 AM   #6 (permalink)
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Also, a quick battery pull for about 10 seconds (take battery out while the device is still powered on) can clear up some memory as well.

Update: What I said is actually in the link provided by jsconyers. Never mind...
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Old 12-13-2007, 11:13 AM   #7 (permalink)
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you know i hear alot about the battery pull in the less then 24 hours ive been a memeber here and everytime my computer tech side kicks in. i see it as the same concept as pulling the power cord on a pc while its still running. i dont see how this can be a good thing on the device someone feel free to explain how that could not possibly harm sonething
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Old 12-13-2007, 11:15 AM   #8 (permalink)
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Well it is very different than a PC. A PC has moving parts as in fans and disk drives. This is a recommended suggestion by RIM.
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Old 12-13-2007, 11:38 AM   #9 (permalink)
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Yep, number one thing to do when your device is acting up is to pull the battery. My 8820 works well but I still reboot one time a week to keep it clean.
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Old 12-13-2007, 11:38 AM   #10 (permalink)
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Pulling the battery is the only way to truly power down the device
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Old 12-13-2007, 11:40 AM   #11 (permalink)
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interesting thanks.
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Old 12-13-2007, 12:10 PM   #12 (permalink)
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Dennis, it is the RIM recommended way to reset a BB of your model.
Read the FAQ here, basically taken directly from the RIM KB articles.
How do I reset my BlackBerry? - BlackBerryFAQ

I know you were only using pulling the battery cable from a PC as an analogy, but we do have a hard time convincing people here that BB is not a laptop or PC, and to not expect the same things.
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Old 12-13-2007, 12:24 PM   #13 (permalink)
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Not that it matters, do what you feel comfortable with, but I pull the BB battery every so often also. I also have to do the battery pull in my car sometimes because I have so many damn electronics installed it cleans out the cobwebs! I also have to reboot my modem / router every now and then. I also have to reboot my PC every now and then.............. IMO, no harm - no foul with any of it.

Nothing is meant to run constantly.
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Old 12-13-2007, 01:02 PM   #14 (permalink)
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ok guys, thanks for all of the responses so far. I just pulled the battery out and put it back, and the free memory is now saying i have 20696033 free. I am not sure however where all that memory is? As i have said, all of my media (im not sure about photos though), are on the memory card, and i deleted all of the foreign languages when i first set the thing up. so where is my memory being taken up, and furthermore, could the memory be leaking (i have heard people talking about this but still dont know how it could be technically possible! or what it is for that matter!)?
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Old 12-13-2007, 01:09 PM   #15 (permalink)
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Yes, the memory could be leaking. If you want to further clean your device of stuff not needed, it's all in the FAQ. Up to 20mb free is good. Pull the battery and reboot the BB at least 1x week and you should be good.
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Old 12-14-2007, 12:17 AM   #16 (permalink)
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my phone deleted my call lists and texts as well... it used to do that a lot right after when the phone would freeze up. i still dont know the cause of this but it does this everyso often. i took it to att and they did not know what to do...

i guess ill try pullin out the battery once a week...hopefully that works
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Old 12-14-2007, 12:20 AM   #17 (permalink)
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Read the this thread, the links posted, and a thousands others with the same question and you will learn why your BB is losing it's call logs and messages...

heck, i'll make it easy: Why is my BlackBerry losing its call logs or message logs? - BlackBerryFAQ

Good luck.
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Old 12-14-2007, 12:23 AM   #18 (permalink)
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Question So after reboot did anything come back?

Quote:
Originally Posted by str0ngandbeautiful View Post
my phone deleted my call lists and texts as well... it used to do that a lot right after when the phone would freeze up. i still dont know the cause of this but it does this everyso often. i took it to att and they did not know what to do...

i guess ill try pullin out the battery once a week...hopefully that works
So after reboot did anything come back?
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Old 12-14-2007, 03:56 AM   #19 (permalink)
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Stupid question: is doing the ctrl-alt-delete method of rebooting (on an 8320) the same as a battery pull?
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Old 12-14-2007, 07:30 AM   #20 (permalink)
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Quote:
Originally Posted by bevy View Post
Stupid question: is doing the ctrl-alt-delete method of rebooting (on an 8320) the same as a battery pull?
You mean Alt+Rshift+Delete.

No, sorta maybe not. lol
How do I reset my BlackBerry? - BlackBerryFAQ

Read that above. RIM says the battery pull reset is particular in what it does--some users say a double-soft-reset is the same as a battery pull.

But it is certain that a soft reset (Alt+Rshift+Delete) is not the same as a battery pull.
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