BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-13-2007, 09:40 PM   #1 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Hotmail

Please Login to Remove!

Hi all,

New user here...

I just bought a Curve after having my Pearl for a while. During my ownership of the Pearl I upgraded my Hotmail to "Live" and lost the ability to receive email from my Hotmail account without using the web. Now I have tried adding my Hotmail account to the Curve, again no luck. Anyone else having this problem or know any fixes?

Thanks
Offline  
Old 12-13-2007, 09:48 PM   #2 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Wirelessly posted (BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Nope no problems
__________________
ZED 10
Offline  
Old 12-14-2007, 12:06 AM   #3 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8300
PIN: N/A
Carrier: att
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i tried to sign up for my hotmail when i first got my phone, but since it updated to live i guess u have to pay a subscription fee.

so i tried recently and it just keeps telling me that ther ehas been an error with hotmail...so i dont know what to do either.
Offline  
Old 12-14-2007, 12:13 AM   #4 (permalink)
BlackBerry Extraordinaire
 
holden's Avatar
 
Join Date: May 2007
Location: Florida Sunshine
Model: 9700
OS: 5.0.0.296
PIN: TOFJAGER
Carrier: Cingular-AT&T-Verizon-Nextel
Posts: 1,046
Post Thanks: 0
Thanked 0 Times in 0 Posts
Lightbulb Who is your carrier?

Quote:
Originally Posted by str0ngandbeautiful View Post
i tried to sign up for my hotmail when i first got my phone, but since it updated to live i guess u have to pay a subscription fee.

so i tried recently and it just keeps telling me that ther ehas been an error with hotmail...so i dont know what to do either.
Who is your carrier?
I just went through this with one of our customers. I had to backup the device, wipe it, import my data. Then we had to delete the account on wwwdotcingular.blackberrydotcom and re-add. Once we readded and then called AT&T to reregister, the hotmail account came together.
Our customer had the same issue when she challanged the new Hotmail LIVE.
It would not accept her password. She contacted Hotmail support and the Hotmail support had to validate her to determine if she was the owner of the account and then they sent a new password for her. Between the new password and going to wwwdotcingular.blackberrydotcom, we were able to reregister the BB Handheld unit and the email started working again.
Good luck...

H.
__________________
hmeister...
nettech

Last edited by holden : 12-14-2007 at 12:15 AM.
Offline  
Old 12-14-2007, 12:13 AM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Only older Hotmail accounts will push email to the BB. Microsoft won't allow it, they require you to upgrade to Hotmail Plus. I don't know the cut-off of "older" vs. "newer" hotmail accounts, it seems pretty vague from what I have observed.
Offline  
Old 12-14-2007, 12:48 AM   #6 (permalink)
BlackBerry Extraordinaire
 
holden's Avatar
 
Join Date: May 2007
Location: Florida Sunshine
Model: 9700
OS: 5.0.0.296
PIN: TOFJAGER
Carrier: Cingular-AT&T-Verizon-Nextel
Posts: 1,046
Post Thanks: 0
Thanked 0 Times in 0 Posts
Post Upgrade is required... Yes...

Quote:
Originally Posted by JSanders View Post
Only older Hotmail accounts will push email to the BB. Microsoft won't allow it, they require you to upgrade to Hotmail Plus. I don't know the cut-off of "older" vs. "newer" hotmail accounts, it seems pretty vague from what I have observed.
JSanders;
Yes, the customer had to upgrade to the new Hotmail and Hotmail resent her password to a Yahoo account as she could not get into Hotmail. After we got Hotmail squared away, we were then able to manage the account on the AT&T web pop email site and authenticate to Hotmail with the new password. What originally happened is that the roller on her old 8800 got the cat hairball issue and AT&T sent her a new 8800 replacement. So, multiple issues including setting up the new pin etc etc.

She was not able to use her old Hotmail password when challanging the new Hotmail website setup. I am not sure if she just forgot her Hotmail password. I don't use hotmail so this was a challange for me to troubleshoot with her on the phone with her describing the problem when she attempted to goto the Hotmail website. We only use the BES at work and I had to do this for one of our managers who gave an 8800 to his wife. AT&T actually can help customers with the pop websites and manage the IMEI and Pin for customers who are having issues setting up replacement phones.

All said and done, there were actually three different issues with this scenario. New phone, forgot password and reset Hotmail / re-register BB handheld to Hotmail.
__________________
hmeister...
nettech

Last edited by holden : 12-14-2007 at 07:46 AM.
Offline  
Old 12-14-2007, 05:31 AM   #7 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by JSanders View Post
Only older Hotmail accounts will push email to the BB. Microsoft won't allow it, they require you to upgrade to Hotmail Plus. I don't know the cut-off of "older" vs. "newer" hotmail accounts, it seems pretty vague from what I have observed.
Thanks for the advice... I will contact Hotmail.
Offline  
Old 12-25-2007, 03:29 PM   #8 (permalink)
Knows Where the Search Button Is
 
NEPatriot4life's Avatar
 
Join Date: Nov 2007
Location: All over lol
Model: 8300
PIN: 2412EEE4
Carrier: AT T
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

just type MSN.com and it will show hotmail and click from there and open it that what i alway do when i am on road
__________________
Go Beyond Your Limits!

Energy for your life as you want to live it.

http://glareau.qhealthzone.com/
Offline  
Old 12-25-2007, 03:32 PM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2006
Location: Harrisburg, PA
Model: 8310
PIN: 24289029
Carrier: AT&T
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by JSanders View Post
Only older Hotmail accounts will push email to the BB. Microsoft won't allow it, they require you to upgrade to Hotmail Plus. I don't know the cut-off of "older" vs. "newer" hotmail accounts, it seems pretty vague from what I have observed.
In that case I would open a gmail account and have all my hotmail forwarded to it or have gmail pull it for me. MS has lost their minds!
Offline  
Old 12-25-2007, 03:52 PM   #10 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

That is what i have recommended in the past.
Offline  
Old 12-25-2007, 04:39 PM   #11 (permalink)
BlackBerry Blooded
 
jsntrenkler's Avatar
 
Join Date: Aug 2007
Location: Tucson Arizona
Model: 9630
OS: 4.7.1.40
PIN: ????
Carrier: Verizon Wireless
Posts: 1,271
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My Hotmail account is 5+ years old, I just set it up for the Blackberry and it works fine "I don't use it much." ... I would probably use it more, but I hate adlines added to my signature.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.