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Old 12-18-2007, 07:59 AM   #1 (permalink)
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Default help/problem with using 8310 as a modem

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i just got my 8310 and am a new BB user (2 weeks). When I first got the BB, I setup the modem immediately and it worked no problem.

i finally needed it as a modem for the first time in the field yesterday and it didnt work. the only thing i can think of that i changed was installing the BB handheld OS on the laptop (so that i can add programs to the BB from the desktop manager b/c it didnt work originally).

So using the BB as a modem doesnt work. I havent touch the modem settings at all.

It hangs on verifying username and password. then i get this message:

Error 721: The remote computer did not respond. For further assistance, click More Info or search help and support center for this error number.

Redial cancel more info



I have the device manager turned on
I can query the modem fine
I double-checked the settings in the blackberryfaq and my config is exact
i deleted it and re-created it just to double-check and im still having the same problem
I wasnt 100% sure which intiliaztion command to use. Im on AT&T in NY and I tried BOTH:

Cingular Blue/AT&T Users (Success!)
+cgdcont=1,"IP","proxy"

Cingular Orange Users (Success!)
+cgdcont=1,"IP","ISP.CINGULAR"

Im completely stuck on this and this is one of the main reasons I got the BB. Can anyone help me out?
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Old 12-18-2007, 08:27 AM   #2 (permalink)
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The Desktop Manager must be running for the modem functionality via USB cable to work. Having only the Device Manager running will not allow modem usage.
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Old 12-18-2007, 09:28 AM   #3 (permalink)
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Connection Manager for using the 8310 as a modem. Actually it's a pretty slick little app.
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Old 12-19-2007, 04:35 PM   #4 (permalink)
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got a link to the connection manager app?
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