rbyers... you need to follow this carefully.
There's basically three pieces to this puzzle.
1. Desktop Manager which gets installed on your PC.
2. The Device software which gets loaded on your device.
3. The Device software which gets loaded on your PC.
You are missing item #3 above.
#1, You've confirmed that you have reinstalled Desktop Manager. That's good. Move on to item #2.
#2, You've confirmed that you have version 220.127.116.11 on your device. That's good. Move on to item #3.
#3, Since you have 18.104.22.168 on your device, you also need 22.214.171.124 on your PC. You need to find this software, download it, and then install it on your computer.
If you can't find 126.96.36.199 to install on your PC, then you can install a newer version, such as 188.8.131.52, and install that instead. This will upgrade your device to 184.108.40.206 as well.
More information about upgrading to 220.127.116.11 is here: http://www.blackberryforums.com/gene...ilanguage.html
You can download 18.104.22.168 here: https://www.blackberry.com/Downloads...70A3A6658DFDD5
Instructions for upgrading your device to a newer OS from another vendor is here: How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ