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Old 12-21-2007, 12:16 AM   #1 (permalink)
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Question Problem with "New Calls" indicator on Curve

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I have a problem with the "New Call" indicator (not sure what you call it); it is stuck on my screen showing that I have 2 new calls (it shows the 2x with the pic of the handset). I have deleted all of the calls, incoming , outgoing, etc. from my call log, and it still remains on my screen. When I get a call, the count changes to 3 calls; then when I delete the one call that came in...it goes back to showing 2 new calls. Frustrating!

Does someone know how to reset it? Or any other ideas of how to fix it. Any assistance would be greatly appreciated.

Happy Holidays All!

BTW, I have the 8300 Curve
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Old 12-21-2007, 12:49 AM   #2 (permalink)
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pull the battery out wait 30 sec put back in. let it load.

if this doesn't fix it and you've tried everything, you will have to do an OS reload, might as well upgrade to the latest version if you are going to do that.
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Old 12-21-2007, 10:51 AM   #3 (permalink)
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This may sound like a silly question but, have you checked the "Messages". Is it possible that you have not read the 2 messages contained within. Of course with this I am assuming these are missed calls.
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Old 12-21-2007, 11:44 AM   #4 (permalink)
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It is not silly. Many have saved messaged, unread, in their saved folder and can not figure out why the indicator is showing.
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Old 12-21-2007, 11:38 PM   #5 (permalink)
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Thanks to all...I have tried all of the above, except the OS reload. I have deleted all calls in my call log; checked my saved messages, etc. I read on another post that i would possible need to do a hard reset. Does that sound right to some of you experienced users? If so, I am assuming I would want to back up everything on my desktop; or would restoring just bring the problem back? Any advice is helpful. Thanks again.
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Old 12-22-2007, 08:06 AM   #6 (permalink)
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This seems to be a glitch, as more and more incidents of this are coming up. I know it has occurred twice on my 8320, and the only solution that worked both times was to do an OS reinstall. If you search the forums, you will see that this problem has been creeping up for several users. I hope that someone at RIM will look into this and possibly correct it in a future update.
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Old 12-22-2007, 04:55 PM   #7 (permalink)
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Is the OS reload the same as what I heard someone call a "Hard reset"? I am assuming I will lose everything, so I will have to do a restore. Sorry for the stupid questions, I just don't want to make things worse.
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Old 12-23-2007, 07:27 AM   #8 (permalink)
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I don't think this is the same as a hard reset. I generally think of a hard reset as removing the battery and sim, and then reinstalling them.

You are correct though, you will lose everything...sort of. Depends on what you have installed. Generally, you will have to reinstall all your aftermarket applications. You can recover some of your settings (bookmarks, profiles, etc) by doing a backup right before the wipe, and then the restore right after the OS reinstall. I find that it gives me the opportunity to download all the newest versions of my apps, and clean up my databases, both in outlook and in my 'Berry.

Easiest way to do this is make sure you have the latest OS installed on your system, delete the vendor.xml file, download JL Commander (for the wipe), sync with your PIM, and then backup, then wipe, reinstall the OS, install your apps, restore the selective databases and finally, resync with your PIM.

Last edited by sjsilverman : 12-23-2007 at 07:29 AM.
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Old 12-25-2007, 03:20 PM   #9 (permalink)
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Thanks for all the help. What I ended up doing was backup everything, use the "Wipe Handheld" option found in the advanced security option; then I restored the handheld from DM and everthing is working fine and my New Call indicator was reset.

Merry Christmas all!
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