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Old 12-27-2007, 04:55 PM   #1 (permalink)
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Question 8300 stopped working after being dropped

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I dropped my curve accidentally (from a desk) and the screen turned blank afterwards... I could actually make calls from the phone but I can't see anything but a blank screen with a blue-ish vertical line going from the top of the screen to the bottom of the screen near the right hand side of the screen. I turned off the phone, unplugged the battery and left it overnight but nothing worked. AT&T won't give me a new one since it was dropped. Any idea what I could do to fix this?
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Old 12-27-2007, 04:57 PM   #2 (permalink)
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Lousy answer: time to buy a new BlackBerry.
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Old 12-27-2007, 05:09 PM   #3 (permalink)
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The costs to fix can exceed the worth of the device quickly.

You best bet would to be buy one from eBay, from a reputable dealer. ATT will want full retail
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Old 12-27-2007, 05:12 PM   #4 (permalink)
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If you're still within warranty time frame you could make a claim with RIM and see what happens. Otherwise I'd look into seeing if it can be fixed. You may have just popped the video cable that connects to the screen loose on the positive side, that can be fixed by taking it apart and taking a look.

If it's the screen that broke you could probably replace it, but if it's the board that was damaged, then you're best off to just buy a new device.

Here's a video that shows you how to take apart the curve, the cable I'm talking about can be seen at 2:07 into the video:

YouTube - Blackberry Curve 8300 Screen Removal & Take Apart
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Old 12-27-2007, 05:17 PM   #5 (permalink)
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You could repair the device your self. You can buy the screen at ebay.
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Old 12-27-2007, 07:00 PM   #6 (permalink)
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Default where to buy the screwdriver

Any idea where I could go to buy the screwdriver? The screws looked custom-made and I'm not that handy...
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Old 12-27-2007, 10:02 PM   #7 (permalink)
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Those are torx screws, you should be able to get a driver that will fit it at most hardware stores. I think it's a T6, but could also have some T5 screws in there, not sure as I haven't taken it apart. Most stores sell a small kit for under $10 that should get you what you need.

Also to get a screen, or perhaps send to them to see if it is the screen that is bad you could check this business out:
Your Blackberry Parts and Repair Service Center

I have no previous experience with them, but they do sell curve LCDs if need be and also offer repair services. Screen repair done by them for $145 is still cheaper then a new device.

Let us know what happens
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Old 12-27-2007, 10:40 PM   #8 (permalink)
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so wait you dropped your phone and att wont replace it. sense you know this im guessing you have insurance correct. what the point in insurance if you cant use it if accidentally break your phone
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Old 12-27-2007, 10:44 PM   #9 (permalink)
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Quote:
Originally Posted by dennis8320 View Post
so wait you dropped your phone and att wont replace it. sense you know this im guessing you have insurance correct. what the point in insurance if you cant use it if accidentally break your phone
you could also try to pass it on the warranty if there no outside damage without telling then you drop it
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Old 12-27-2007, 11:16 PM   #10 (permalink)
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Default broken curve

The people at AT&T told me that they have no problems sending me a new one. And when I receive a new one, I can send them my broken one. However, if they determine that this was caused by physical damage (which is not covered as part of the warranty) they'd charge me $349.00 for the phone they sent me. I told them that I could just send the broken phone to them and if they determined that it wasn't physical damage, they could send me a new one, if not, just send back my broken one... They wouldn't agree to it...

Damm Cingular/AT&T. I've been a long-time customer of theirs, too. My monthly phone bill is close to $300.
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Old 12-28-2007, 12:15 AM   #11 (permalink)
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I would attempt to repair it myself as was suggested above.
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