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Old 01-20-2008, 03:19 PM   #1 (permalink)
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Default Unlocked 8300 will only recieive text messages from TMO. PLZ HELP

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Okay my wifes BB is an unlocked At&T 8300, it will only receive TMO text messages, how can I fix this issue. Please help me out. I have tried calling TMO tech support and they say everything is set up on the BB correctly

Thanks
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Old 01-20-2008, 05:09 PM   #2 (permalink)
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Quote:
Originally Posted by hotburnttoast View Post
Okay my wifes BB is an unlocked At&T 8300, it will only receive TMO text messages, how can I fix this issue. Please help me out. I have tried calling TMO tech support and they say everything is set up on the BB correctly

Thanks
Doublecheck firewall (though not selective).

How long has this been a situation for, did it begin with the 8300 or did you get some normal operation afterwards? Roughly how many networks have originated SMS intended for your wife?

If you haven't done so already then hard reset, if this fails to resolve then force contact with your home location register, by placing and removing diverts/bars or similar. If you still have a problem then one of the originators of the unreceived SMS need to get in touch with their network and request they confirm failure reason. Using an sri_sm (send routing information for short message) the originating network will be able to confim that the responding element is on the correct destination network and what response it's getting from that element regarding the Subscriber.

There is nothing on the device itself which gives a monkey's where an SMS comes from (network wise) so I'm not surprised TMO found nowt ;)

At a guess I would say that either Number Portability? SMS routing is screwed, TMO are providing an invalid response to sri_sm or the Subscriptions has a stuck "mobile not reachable flag" set and they deliver their own SMS as "priority".

cheers

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Old 01-22-2008, 02:51 AM   #3 (permalink)
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Yes firewall is enabled, it won't let me disable the firewall, it has a small red lock icon, how can I disable it?
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Old 01-22-2008, 03:34 AM   #4 (permalink)
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If it's locked, you can't disable it. it must have been on a BES at some point or gotten a policy pushed to it somewhere along the line. You should be able to allow sms's through the firewall, though.
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Old 01-22-2008, 07:39 AM   #5 (permalink)
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Yes, you should. Is your wife's BB on a BES?
If you bought the BB used, you can remove the IT policy, if it is a corporate device and they pushed the IT Policy to it, you can't.
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Old 01-22-2008, 01:23 PM   #6 (permalink)
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Yes the device was on BES before, I know I saw a link somehwere to remove IT policy from this handheld, can somebody post the link for me so that I can fix the issue this evening.

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Old 01-22-2008, 01:24 PM   #7 (permalink)
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BTW John I love your avator, how did you do that
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Old 01-22-2008, 01:28 PM   #8 (permalink)
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Remove IT Policy
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Old 01-22-2008, 01:45 PM   #9 (permalink)
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Thanks John, you are the best , I hope by disabling the firewall this should fix the SMS issue
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Old 01-23-2008, 03:12 AM   #10 (permalink)
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I followed the directions perfectly and the firewall is still enabled with the red lock icon. WTF did I do wrong, any ideas
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Old 01-23-2008, 08:38 AM   #11 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Quote:
Originally Posted by hotburnttoast
I followed the directions perfectly and the firewall is still enabled with the red lock icon. WTF did I do wrong, any ideas
I have seen a case (a friend's blackberry) where the firewall remained locked on enabled even after policy removal. I've seen it confirmed here on BBF that some loose ends like that can remain.
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Old 01-23-2008, 09:20 AM   #12 (permalink)
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True, in some rare cases, a BB may never loose the gripping claws of an IT Policy.
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Old 01-23-2008, 01:06 PM   #13 (permalink)
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alright then how do I configure this 8300 to let in other carriers SMS messages
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Old 01-23-2008, 02:17 PM   #14 (permalink)
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That's weird I have an unlocked 8300 on TMO and don't have your problems.
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