BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-20-2008, 08:51 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2004
Model: curve
Carrier: tmobile
Posts: 118
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default HELP! Exorbitant bill for Data UMA Calls

Please Login to Remove!

Gentlemen,
I have used my 8320 for making international calls (have made sure i have turned OFF the mobile network option each time).

Somewhere on this forum i recall seeing that calls made via data/wifi dont get charged but ive just been slammed with a huge bill (under category of toll!).

ANy advice would be gratefully accepted.
Offline  
Old 01-20-2008, 08:58 PM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

If you were overseas and called an overseas number you will get billed. If you called a US number the calls shouldn't have been billed.

For example, if you're in London and you have UMA and make a call to New York that call will be free (under your plan.) If you're in London and make a call to London (normally would be a local call) you will be charged for a long distance, international call.

Also, you profile says 7100i and Sprint. Did you change to the 8320 and TMobile?

Last edited by John Clark : 01-20-2008 at 09:00 PM.
Offline  
Old 01-20-2008, 09:02 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2004
Model: curve
Carrier: tmobile
Posts: 118
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

apologies for not updating my profile.These are calls i made from US to other countries. The mobile network was turned off each time. So im confused. Ive the tmobile hotspot @home router and plan. many thanks for your prompt reply
Offline  
Old 01-20-2008, 09:05 PM   #4 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Calls from US to other countries will have an international toll. That's not included in the H@H plan. You're SOL. You may have some luck begging and pleading and being very nice to a CSR on the phone and explaining how you screwed up. That's about all you can do at this point.

Last edited by John Clark : 01-20-2008 at 09:07 PM.
Offline  
Old 01-20-2008, 09:09 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2004
Model: curve
Carrier: tmobile
Posts: 118
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

but how can they charge when my phone network is not even turned on NOR do i have international dialing active? i dont follow
Offline  
Old 01-20-2008, 09:10 PM   #6 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Wirelessly posted (BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Yes be very nice and kind and explain that it was an honest misunderstanding of how the plan works they may credit it all back to you or partial credit
__________________
ZED 10
Offline  
Old 01-20-2008, 09:11 PM   #7 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Ever notice when you're on UMA that it says "T-mobile - Yourwifinetwork" at the top of the screen? You are still calling via TMobile. You're just using wifi for the connection to the system, not the local cell tower.
Offline  
Old 01-20-2008, 09:12 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2004
Model: curve
Carrier: tmobile
Posts: 118
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thats the funny thing.it doesnt always say so.sometimes it just gives me the cell router name.
Offline  
Old 01-20-2008, 09:14 PM   #9 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

It will say that if you don't have UMA and you have the mobile network off.

You can't even make calls with that scenario, but you can send/receive email and get data.
Offline  
Old 01-21-2008, 11:24 AM   #10 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2007
Location: New Mexico
Model: 8320
OS: 4.5.0.55
Carrier: T-Mobile
Posts: 1,461
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Keep in mind that UMA or HotSpot @Home is simply another way of accessing the T-Mobile cell network. As John said instead of using a cell tower you are using the Internet for that connection.

Dave
Offline  
Old 01-21-2008, 01:48 PM   #11 (permalink)
Thumbs Must Hurt
 
simulator's Avatar
 
Join Date: Feb 2007
Location: DC
Model: 8900
OS: 4.6.1.231
Carrier: AT&T
Posts: 120
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It's pretty clear what kind of unlimited calling hs@h buys you:

Unlimited nationwide voice calls
Include the HotSpot @Home Add-On service and you can make and receive
unlimited nationwide calls over Wi-Fi from home, or at any US T-Mobile
HotSpot location, anytime, day or night.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.