Originally Posted by JSanders
Welcome to the BB Forums.
After receiving the ringtone file in question, why won't it play... Have you tried a power on battery pull reboot of the device, then play?
There are no messages. If you go into media->Ringtones->All ringtones
You see the ringtone in question listed but the duration is 0:00 and when you select play it just goes into the play screen but nothing happens. Yup, just tried the ower on battery pull reboot of the device.