Originally Posted by post1045
okay, i bought this curvr from a private party, so when I went to connect the curve to the Desktop Manager from the disk that was provided I receved this error message in the application loader page, "the BB software does not have BB Device Software for the device that you have connected to the computer." It looks like i need to wipe everything out and start over again as if the curve came from the store, right?? if so then how do I wipe out the OS on the BB.
You will need to install the OS on your computer in order to get the Application Loader to work. You can either install the same version which was on the phone, or choose your own version. Lots of links in the forum to the various carrier versions available.
You don't have to wipe the device in order to load the OS again, but if you do, note that it does not necessarily set the phone back to it's shipped condition. If the device was on someone's work BES, you may have IT policies restricting you from certain types of access.
You can search the forums to learn locations to download the OS you'd like to run, how to wipe the device, as well as possible ways to remove IT policies (if they are on your phone).