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Old 01-26-2008, 05:44 PM   #1 (permalink)
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Default My curve refuses to make any noise even on loud profile! Just vibrate...

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Something very weird has happened to my Curve. It now refuses to make any notification noises, and the speakerphone doesn't work.

It was working fine, then suddenly one day it changed. As far as I know, I didn't do anything to it.

It's acting like it's on the quiet profile, but actually it's on the loud profile! It doesn't matter whether I put in on normal or loud, I still have the same problem.

Whenever I get a SMS or email, it vibrates twice. Whenever I get a phone call it vibrates three times. But it doesn't make any sound.

If I am on a call, and hit the speakerphone button, it goes deadly quiet. If I hit the speakerphone button again, I can once again hear it by putting my ear to the phone.

I have already been to Profiles > Advanced > and checked out the specifications for the profiles and they show that the volume should be on.

Help!?
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Old 01-26-2008, 05:49 PM   #2 (permalink)
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You could have a speaker gone bad, very possible.

Pull the battery while still powered on, replace and reboot. Does the speaker work now?

Other than repair or replacement of the BB, there really isn't much you can do.

But, good luck with it, too.
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Old 01-26-2008, 06:09 PM   #3 (permalink)
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I pulled the battery and restarted but the problem still exists.

You really think the only possibility is that suddenly the speaker died? I thought I must have somehow accidentally changed some kind of setting, since the speaker was working fine before.

Is the speaker dying a common occurence or known issue with the Curve?
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Old 01-26-2008, 06:14 PM   #4 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

My FWIW is, if you've double checked your profile settings and done a hard reset, then broken speaker is probably the answer. It doesn't have to a be a common problem. Nothing is failure free. Is it under warranty? If so, I would get it exchanged, if it were me, rather than try anything else.
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Old 01-26-2008, 06:21 PM   #5 (permalink)
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If you go to the camera and take a pic, does it make any sound, also go to the media folder, does it makes any sound on ringtone, mp3 or movies.

Also try wipe the handheld or re-install the operating system, if all fail, and you can pinpoint it to a bad speaker, you can change it out yourself.

bb-8300-03 BlackBerry 8300 Curve OEM loudspeaker- Dopod/O2, Nokia, Mobiado, BenQ-Siemens, Tools, Alcatel, 3G, Panasonic, SonyErics

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Old 01-26-2008, 07:01 PM   #6 (permalink)
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Quote:
Originally Posted by CBR900RR View Post
If you go to the camera and take a pic, does it make any sound, also go to the media folder, does it makes any sound on ringtone, mp3 or movies.

Also try wipe the handheld or re-install the operating system, if all fail, and you can pinpoint it to a bad speaker, you can change it out yourself.

bb-8300-03 BlackBerry 8300 Curve OEM loudspeaker- Dopod/O2, Nokia, Mobiado, BenQ-Siemens, Tools, Alcatel, 3G, Panasonic, SonyErics

http://cnn.cn/shop/images/IMG_3100.JPG
I tried taking a pic and also playing a movie - and no sound at all. Looks like the speaker probably has died!

I have no idea how to re-install the OS, and that's not going to solve a dead speaker, is it? Now that I tried the camera and video and music and all had no noise, I'm converted to the hypothesis that the speaker's dead.

I only bought the phone on 15 Nov 2007, so it's still got to be under warranty.

Guess I've got to try to get it replaced now.

How do I wipe all the sensitive data off it before I hand it back? There must be a command to wipe everything including notes, calendar, call logs, sms, mms, etc., right?
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Old 01-26-2008, 07:04 PM   #7 (permalink)
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How to wipe the OS from a BlackBerry device? - BlackBerryFAQ.com

You can easily load your own OS... not a big deal.

Check the FAQ here if you want details. There is lots there that might benefit you.
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Old 01-26-2008, 07:55 PM   #8 (permalink)
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Thanks a lot.
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Old 01-29-2008, 03:27 AM   #9 (permalink)
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Quote:
Originally Posted by Andrew W Scott View Post
Something very weird has happened to my Curve. It now refuses to make any notification noises, and the speakerphone doesn't work.

It was working fine, then suddenly one day it changed. As far as I know, I didn't do anything to it.

It's acting like it's on the quiet profile, but actually it's on the loud profile! It doesn't matter whether I put in on normal or loud, I still have the same problem.Help!?
I had the same problem from a 8320 that was only a couple months old. The problem is most likely that your speaker has shifted slightly off the contacts. It's a poor design that simply lets the speaker contacts rest on small board contacts... easy to lose that connection.

It is very easy to disassemble and there's nothing to show it's been done (if you don't harm the phone) to void your warranty. All you have to do is take it apart, re-seat the speaker, and reassemble. You can test that the speaker is correctly seated and working while it is still apart. There's a video on how to disassemble it on youtube
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Old 01-29-2008, 06:06 AM   #10 (permalink)
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Quote:
Originally Posted by divehsv View Post
I had the same problem from a 8320 that was only a couple months old. The problem is most likely that your speaker has shifted slightly off the contacts. It's a poor design that simply lets the speaker contacts rest on small board contacts... easy to lose that connection.

It is very easy to disassemble and there's nothing to show it's been done (if you don't harm the phone) to void your warranty. All you have to do is take it apart, re-seat the speaker, and reassemble. You can test that the speaker is correctly seated and working while it is still apart. There's a video on how to disassemble it on youtube
I searched youtube and found a ton of BB vids but not one of how to disassemble a cuve. Could you post the link? I would be very grateful. I don't want to start pulling the thing apart without watching the video first.
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Old 01-29-2008, 06:15 AM   #11 (permalink)
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It could be the problem with ur BlackBerry OS, try to reboot your OS and then try again, hope this will work..
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Old 01-29-2008, 07:35 AM   #12 (permalink)
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Yea, I think that suggestion has been ignored
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Old 01-29-2008, 02:57 PM   #13 (permalink)
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Quote:
Originally Posted by John Gabrikh View Post
It could be the problem with ur BlackBerry OS, try to reboot your OS and then try again, hope this will work..
Quote:
Originally Posted by JSanders View Post
Yea, I think that suggestion has been ignored
Actually I didn't ignore it, I just don't know how to do it.

The link you provided here:

Quote:
Originally Posted by JSanders View Post
How to wipe the OS from a BlackBerry device? - BlackBerryFAQ.com

You can easily load your own OS... not a big deal.

Check the FAQ here if you want details. There is lots there that might benefit you.
...didn't really help me. The link itself explains how to wipe all your data from the phone. I think the title of that FAQ is misleading - even though the link is entitled "how to wipe the OS from a BB device" it goes on to explain that the instructions do not delete the OS from the device, but explain how to wipe all your data without affecting the OS.

Don't get me wrong, I'm not ungrateful, and knowing how to to wipe all my personal data was something I wanted to know, so I'm glad you gave me that link.

I also clicked around in the FAQs generally but I couldn't find any instructions on how to reboot or reload my OS. If you could give me a link to that, I would be very grateful.

Last edited by Andrew W Scott : 01-29-2008 at 02:58 PM.
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Old 02-06-2008, 05:28 AM   #14 (permalink)
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Default It is DEFINITLEY a speaker problem

So I've been pretty busy the last week or so, so I kinda forgot about this problem.

Then, about 20 minutes ago, I dropped my Blackberry. What do you know? The speaker works again!! Obviously the shock from the drop moved something back into place and now it makes sound

So if in doubt, drop your BB!

PS. I did attempt to to pull it apart, but I didn't have a screwdriver small enough to unscrew those tiny little screws. And the screw have a squiggly head so a straight screwdriver (and maybe also a Phillips' head screwdriver) wont work.
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Old 02-06-2008, 08:06 AM   #15 (permalink)
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Wirelessly posted (8800: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

All the links you need and directions for disassembly and the specific type of screwdriver you need are right here in the forum and at the FAQ site.
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Old 02-06-2008, 08:11 AM   #16 (permalink)
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Do you mind if I ask where? Can you give me a link? I did try to find it, but couldn't
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Old 02-06-2008, 09:11 AM   #17 (permalink)
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Quote:
Originally Posted by Andrew W Scott View Post
Actually I didn't ignore it, I just don't know how to do it.
Instructions to reboot: Post #2 above.

Quote:
Originally Posted by Andrew W Scott View Post
The link you provided here:
How to wipe the OS from a BlackBerry device? - BlackBerryFAQ.com

...didn't really help me. The link itself explains how to wipe all your data from the phone. I think the title of that FAQ is misleading - even though the link is entitled "how to wipe the OS from a BB device" it goes on to explain that the instructions do not delete the OS from the device, but explain how to wipe all your data without affecting the OS.
You are correct, that FAQ does not, I provided the wrong link. The FAQ listed just beneath that one is the correct one... and I will fix the first one to reflect the correct topic of the FAQ.
Here: How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ.com

Other general FAQs of interest here:
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ.com
How do I reset my BlackBerry? - BlackBerryFAQ.com
8300 Curve parts available

Glad to hear it is working. I know you are not being ungrateful, but I know I probably post directions on rebooting the BB at least 25x/day, as well as links to the OS instructions.

If a bump or drop is causing it work/not work, I would say this is a hardware issue anyway. You might want to ask about an exchange now while you can.
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Old 02-27-2008, 12:40 AM   #18 (permalink)
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Default Special screwdriver

Quote:
Originally Posted by Andrew W Scott View Post
So I've been pretty busy the last week or so, so I kinda forgot about this problem.

Then, about 20 minutes ago, I dropped my Blackberry. What do you know? The speaker works again!! Obviously the shock from the drop moved something back into place and now it makes sound

So if in doubt, drop your BB!

PS. I did attempt to to pull it apart, but I didn't have a screwdriver small enough to unscrew those tiny little screws. And the screw have a squiggly head so a straight screwdriver (and maybe also a Phillips' head screwdriver) wont work.
Unfortunately, a few hours after the speaker kicked back in, it died again. I'm tempted to just drop the phone again to try to replicate the fix, but I suppose intentionally dropping/throwing your phone just isn't good form.

But, then I stumbled across this the other day:

Photos: Dissecting a BlackBerry: Insight - Hardware - ZDNet Australia

Looks cool. I was thinking maybe I can pull it apart and fix it myself - most likely it's just that the speaker is slightly misaligned somehow.

BUT - how the hell do you get those tiny screws off? The heads of the two screws look like they need a special screwdriver - it's not just a normal straight screwdriver or a Phillips head screwdriver (also know as a star screwdriver).

Any ideas where I can get one of those screwdrivers? I'd even order one of the internet. I'm in Australia at the moment and will be for a while.

BTW, before you ask, my service provider reckons they need the phone for SIX WEEKS for a warranty job, which is a crock of shit (excuse language). I'm not going without my phone for SIX WEEKS, I'd rather just have no speaker.

At least it still vibrates and the vibrate noise is usually loud enough for me to hear - it's rare the phone is more than a couple of metres away from me (that's about 6 feet for you North Americans )
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Old 02-27-2008, 08:19 AM   #19 (permalink)
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The screwdriver you need is called a TORX and I looked at mine for size and am guessing a T-4 or 5. These are readily available at just about any hardware store.

BTW .......... Canadians use metric too.

I agree 6 weeks is absolutley ridiculous! I'd fight for a replacement before attempting to take it apart. If you mess up the screw heads they will know you were tampering and will likely void your warranty.
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Old 02-27-2008, 10:05 AM   #20 (permalink)
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I had the same problem I did a hard whipe on the blackberry phone still didnt fix it. I called up Tmobile and told them I had done so they said a hardwhipe would have been the last resort of trying to fix that problem. So they sent me a new blackberry.
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