BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-26-2008, 06:38 PM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8310
PIN: N/A
Carrier: ROGERS
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default I Can't synch to outlook on my 8310 curve

Please Login to Remove!

Is there anyone synchronizing to Outlook 2007 on Vista using desktop manager (Internet Services)?

I got my 8310 over a week ago from Rogers (Canada). I run Outlook 2007 on a windows vista PC. I originally installed the desktop manager from the CD that came with the phone, selecting Internet Services. When I went to configure synchronization for contacts & calendar there was no Outlook option, just ascii or yahoo.

I called Rogers, they told me to use the new 4.3 desktop manager because it supports Vista. I did that, same reaction although the desktop manager seemed to go through some searching before it displayed just the ascii or yahoo options.
I called Rogers, they said to go to the version 4.2.2 sp2 - did that same response. Called Rogers again this time they said for Vista I had to use 4.3.

My workaround right now is to use the ascii option, but it is cumbersome as I have to export from outlook first - and it doesnt synch all the info I want.

I have no idea what the issue is - I previously synched my outlook to a Palm 700W.

I appreciate any help with this.
Offline  
Old 01-26-2008, 07:07 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,030
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Use DM 4.2 SP2
Offline  
Old 01-26-2008, 07:16 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2007
Location: Australia
Model: 8310
PIN: N/A
Carrier: Vodafone Australia
Posts: 56
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm in Australia so things may be a little different, but I'm syncing my 8310 to Outlook 2007 using the desktop manager.

I have had no problem at all, the Outlook option was there. I used the software that came on the CD that came with the Vodafone branded phone which I bought from Sydney Airport on 15 November 2007.

Maybe you need newer software?
Offline  
Old 01-26-2008, 07:19 PM   #4 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8310
PIN: N/A
Carrier: ROGERS
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Andrew are you running vista on your pc?
Offline  
Old 01-26-2008, 07:51 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2007
Location: Australia
Model: 8310
PIN: N/A
Carrier: Vodafone Australia
Posts: 56
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by cpenney View Post
Andrew are you running vista on your pc?
yes, unfortunately. I hate Vista, but there you go I have it.
Offline  
Old 01-26-2008, 08:09 PM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,715
Post Thanks: 15
Thanked 499 Times in 486 Posts
Default

That's strange, because I see all the other PIM options (Lotus, etc) even though none are installed on my computer, including Outlook, which is. But you see only yahoo and ascii options. Weird. Granted I'm on XP, but strange you only see yahoo and ascii options.

When you installed Desktop Manager, did you right click on the installer and select run as adminstrator or install as adminstrator, or whatever the selection is called? That's the only idea that occurs to me.
__________________
- Ira
Offline  
Old 01-26-2008, 08:14 PM   #7 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,030
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Did you click Redirector during the set up process by any chance?
Offline  
Old 01-31-2008, 07:09 PM   #8 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8310
PIN: N/A
Carrier: ROGERS
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Dubdub View Post
Did you click Redirector during the set up process by any chance?
No I am positive I didn't, I have installed the software a few times and never selected redirector.
Offline  
Old 01-31-2008, 07:10 PM   #9 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8310
PIN: N/A
Carrier: ROGERS
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aiharkness View Post
That's strange, because I see all the other PIM options (Lotus, etc) even though none are installed on my computer, including Outlook, which is. But you see only yahoo and ascii options. Weird. Granted I'm on XP, but strange you only see yahoo and ascii options.

When you installed Desktop Manager, did you right click on the installer and select run as adminstrator or install as adminstrator, or whatever the selection is called? That's the only idea that occurs to me.
I tried this but there is no time during the install where it will accept my right click.
Offline  
Old 01-31-2008, 07:19 PM   #10 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8310
PIN: N/A
Carrier: ROGERS
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Does anyone know how desktop manager determines if outlook is on my pc?

I have a 2 part question:

1. Should the desktop manager show synchronization option for outlook even if I didn't have outlook on my pc? I do have outlook 2007 installed on my computer, but the only options it shows are for ascii and yahoo. Should it be showing other options also?

2. How does desktop manager look for outlook? does it search for pst files? Or does it access some outlook file to find what pst file to use? or does it check to see if outlook is installed?

I am trying to figure out what my problem is and there isnt any information I can find that is helping. I have synched outlook previously to my palm700w.

thanks.
Offline  
Old 02-01-2008, 12:32 PM   #11 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm pretty sure you need to have Outlook installed. DM will look for a MAPI profile, IIRC.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.