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Old 01-28-2008, 05:36 PM   #1 (permalink)
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I am using IMAP on our non-exchange email server and I have the Curve setup to pull email from the server.

i am only getting 50% of the email from the email server.

Anyone have any idea where the problem might be? i am on AT&T Cingular.
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Old 01-28-2008, 05:37 PM   #2 (permalink)
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do you have filters or rules set up on the server to move the emails to sub folders?
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Old 01-28-2008, 05:49 PM   #3 (permalink)
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no. when I set it up, it created a new folder for email. I did not create or specify any new rules. If any are created by default, where do I check them?
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Old 01-28-2008, 09:37 PM   #4 (permalink)
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You have not stated this, but I will suggest this possible scenario.

Is it possible that when are not receiving a portion of your e-mails from your Inbox is when you have your Desktop Inbox open?

If this is the case, your e-mails are not being left on the server long enough for the BIS account to go out and pull the e-mails into your BlackBerry.

Quick Fix to this issue: You need to ensure the following steps are completed.

xxx8226; Inbox xxx8211; Tools > Select: Options > Select: E-Mail Options > Select: Internet E-Mail Settings > Advanced > Check "Leave a copy of messages on the server"

This will resolve your issue.
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