BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-29-2008, 04:20 AM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8300
PIN: N/A
Carrier: o2
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cannot REPLY to messages

Please Login to Remove!

I am running an 8300 on a BES, I can send and recieve fine, also I can forward e-mails with no problems, but when I try to reply to a message I select 'Reply', type the reply and then press the 'wheel' and the only options I get are 'Paste' 'Save Draft' and 'Full Menu', if I go to full menu, I still do not get a send option, if I paste or save draft I still cannot send the messages? I think it must be an option somewhere on the phone but cannot find it anywhere?

Any ideas?
Offline  
Old 01-29-2008, 09:49 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2007
Location: New Mexico
Model: 8320
OS: 4.5.0.55
Carrier: T-Mobile
Posts: 1,461
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by adamjkg View Post
I am running an 8300 on a BES, I can send and recieve fine, also I can forward e-mails with no problems, but when I try to reply to a message I select 'Reply', type the reply and then press the 'wheel' and the only options I get are 'Paste' 'Save Draft' and 'Full Menu', if I go to full menu, I still do not get a send option, if I paste or save draft I still cannot send the messages? I think it must be an option somewhere on the phone but cannot find it anywhere?

Any ideas?
It could be something the folks who manage your BES need to set as well.

Dave
Offline  
Old 01-29-2008, 09:53 AM   #3 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Are you not able to reply to your BES messages, or to messages you're receiving from your BIS account?
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 01-29-2008, 09:57 AM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Adamjkg, welcome to the forums.

Check this link, it should help you out.

No Send Option
Online  
Old 01-29-2008, 12:58 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2006
Model: Nope
Carrier: Nope
Posts: 151
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Open up that message and scroll to the very top. Where is says "Using", what does it say to the left of it?
Offline  
Old 01-29-2008, 12:59 PM   #6 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Quote:
Originally Posted by mischief007 View Post
Open up that message and scroll to the very top. Where is says "Using", what does it say to the left of it?
This option is not here when replying to a message. It is only there when composing a new message. When you reply it automatically uses the account the message was received on.
Online  
Old 01-29-2008, 01:04 PM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2006
Model: Nope
Carrier: Nope
Posts: 151
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
This option is not here when replying to a message. It is only there when composing a new message. When you reply it automatically uses the account the message was received on.
No, it is there. It should be there with all the No reply issues I dealt with.
Offline  
Old 01-29-2008, 01:15 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2007
Model: 9000
PIN: N/A
Carrier: T-Mobile
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
Adamjkg, welcome to the forums.

Check this link, it should help you out.

No Send Option
Hey Jsconyers,

I have a girlfriend who is having the problem of not having a "Send" option on Emails. I read your paragraph and im not gonna lie im very familiar with blackberry but the paragraph in the link you posted regarding calling the "Admin" for the BES, and BIS or whatever else is like a different language. Can you break this down for me in general terms. I personally need to read up on BIS and BES just to understand whats going on. Email to me is as simple as adding my AOL account and its on the phone haha I dont know what BES and BIS and all that is. Hopefuly you can break it down for me and I can help her. Thanks so much.

My PIN is 24266EBB, hit me on the messenger
Offline  
Old 01-29-2008, 01:27 PM   #9 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Hey NAZology.

BES is Blackberry Enterprise Server. This is a server that companies use to connect devices to. They use this to sync email with Exchange/outlook, groupwise, or lotus domino. If your gf has work email coming to her BB then she is on a BES.

BIS is Blackberry Internet Service. This allows you to sync your Gmail, yahoo, etc. mail up with your blackberry. It is for personal email accounts.

I hope that clears things up for you.

Last edited by jsconyers : 01-29-2008 at 01:29 PM.
Online  
Old 01-29-2008, 03:24 PM   #10 (permalink)
Thumbs Must Hurt
 
Gouki's Avatar
 
Join Date: Nov 2006
Location: Cape Girardeau, MO
Model: 8310
Carrier: AT&T
Posts: 53
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The company I work for has several hundred BB users that I help support and have seen this error message many times. There's been a few times where deleting out the Desktop service books, resending them from the BES and then power cycling the device fixes it...but more times then not the ONLY way to fix this is to wipe the handheld and start over. :(
__________________
For Some it's the Path...not the Goal.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.