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Old 02-06-2008, 09:14 PM   #1 (permalink)
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i need help. sometimes my messages and calls get erased and sometimes i cant even recieve calls nor messages. is there anythin i can do to fix that without having to return the phone?
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Old 02-06-2008, 09:16 PM   #2 (permalink)
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You are probably running out of memory on your device. Click on Options (icon) and then Status. What is the File Free?

A hard reboot will also help free up memory, and this will also help:

How do I free up memory on my device? - BlackBerryFAQ.com
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Old 02-06-2008, 09:25 PM   #3 (permalink)
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it says it has 16387700 out of 55443456 bytes.
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Old 02-06-2008, 09:28 PM   #4 (permalink)
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That seems adequate. What does it go up to if you do a hard reboot?
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Old 02-06-2008, 09:29 PM   #5 (permalink)
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how would i do a hard reboot?
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Old 02-06-2008, 09:30 PM   #6 (permalink)
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Remove the battery while the device is on (for about 20 seconds) then put it back in and let it boot up.

Then check the file free again.
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Old 02-06-2008, 09:35 PM   #7 (permalink)
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it now has 17073816....is that what they call memory leak? do u think this is what is causing my phone to act that way?
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Old 02-06-2008, 09:36 PM   #8 (permalink)
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Not necessarily. I would go thru the steps in the link I posted and see what the memory goes up to.

This is also an excellent post for optimizing the memory of your device:

http://www.blackberryforums.com/gene...ee-memory.html
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Old 02-06-2008, 09:45 PM   #9 (permalink)
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ok thank you. i will look into that.
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