BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-23-2008, 10:28 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2006
Model: 8700
Carrier: att
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default blackberry messenger inaccurate contact count

Please Login to Remove!

So I have a curve 8310. On my BlackBerry Messenger contact list it constantly displays one more contact than I really have. With my contact list expanded or condensed it says, "Contacts (5/6)". If I add a contact it would display 6/7 and if I delete one, 4/5. No matter what I do I can't find the 6th contact. What is this fraction supposed to signify? In AIM it would indicate number online/total available. If someone is unavailable on BB it just displays them that way. I searched and checked the help section. How can I find this "ghost" contact and how can I get rid of it!? It is driving me up the wall.
Offline  
Old 03-23-2008, 10:34 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
mjgs1971's Avatar
 
Join Date: Mar 2008
Location: Manila, Philippines
Model: 9700
OS: 5.0.0.979
Carrier: Globe Telecoms - PH
Posts: 213
Post Thanks: 1
Thanked 0 Times in 0 Posts
Question

No pending invites in BB messenger?
__________________
9700 Unlocked BES
App:5.0.0.979 Plt:5.1.0.177
8900 Unlocked BIS
App:5.0.0.822 Plt:5.2.0.76
Offline  
Old 03-23-2008, 10:41 AM   #3 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Wirelessly posted

Pending contact is my first guess
__________________
ZED 10
Offline  
Old 03-23-2008, 11:22 AM   #4 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Wirelessly posted (My blond BlackBerry)

Try a battery pull. Yesterday I had mine show as "Contacts 15/14". Wierd.

I did a battery pull and it cleared up.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 03-23-2008, 01:27 PM   #5 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default

Could it be that one of your contacts is changing his Blackberry, thus getting a new PIN and gumming up the works? I would think it would eventually straighten itself out if this is the case.
Offline  
Old 03-23-2008, 01:33 PM   #6 (permalink)
Retired BBF Moderator
 
Sith_Apprentice's Avatar
 
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

check pending
check any collapsed groups
battery pull

those are the steps i would take to resolve it at first
Offline  
Old 03-23-2008, 05:37 PM   #7 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

BBMessenger has so many little bugs like that. It's a nice app but a little buggy.
Offline  
Old 03-23-2008, 09:09 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2006
Model: 8700
Carrier: att
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I don't think anyone has changed phones/pins. I don't see any pending contacts (would they be hidden somewhere?) and is the battery pull the same as a soft reset? I do those quite frequently with the reset program.

Thanks
Offline  
Old 03-23-2008, 09:10 PM   #9 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

A battery pull involves removing the battery while the device is on (for 20-30 seconds) and then putting the battery back in the device. It's also known as a 'hard reset'.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 03-24-2008, 08:29 AM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2006
Model: 8700
Carrier: att
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by juwaack68 View Post
A battery pull involves removing the battery while the device is on (for 20-30 seconds) and then putting the battery back in the device. It's also known as a 'hard reset'.
I knew what a battery pull was I just wasnt sure if it had the same effect as using the soft reset program. I did it and it didnt help the BB messenger issue. This is really driving me nuts. Any other ideas?
Offline  
Old 03-24-2008, 08:32 AM   #11 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Well... according to RIM, it doesn't have the same effect.
How do I reset my BlackBerry? - BlackBerryFAQ

Some users will say that it does, and I can go both ways at times. When in doubt (and you are), pull the battery as Juwaack described.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.