Originally Posted by penguin3107
On the handheld, how are you deleting the emails?
Are you using Delete Prior, or deleting multiple messages at once?
The only way to delete from handheld and mailbox would be to delete the messages one at a time.
Any type of bulk delete will always delete from handheld only.
I've seen users do a bulk delete before on BES v4.1 SP2/3/4 and worked to send those deleted emails to the deleted items folder in Outlook 2K3.
Curious, are these emails moved back into Inbox from your FIRST Outlook delete - and then BBDM sync'd back over?
on the handheld, Delete the Desktop [CMIME], Desktop [Sync] service books. Then goto Options> Security Options> General and menu key to Regenerate Encryption key wirelessly from the handheld.
If this still doesn't work, remove the device from the BES. Wipe HH. Wireless E.A. (if you've set that up), and test again (1 email from Outlook) then test multiple deletes (by selection of emails back to back).
IF it STILL doesn't work (I've got a hunch this all won't); then you have an SQL db issue, or a rights issue on Exchange.
Question: Your not a trained BES Admin are you? DO you have helpdesk BES access to the manager or full BES? Just curious.