I'm with t mobile I hade a terrible job getting mine set up, i got mine as an upgrade from the car phone warehouse so it was unlocked, which means it does not have the t mobile settings.
I called them and they ran through every thing with me, spent nearly 50 minutes with me answering all my questions and seeting it up.
Should be pretty straightforward. I'd recommend wiping the device first to start with a clean slate and then entering the PIN and IMEI in BIS per JSanders.