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Old 04-11-2008, 10:53 PM   #1 (permalink)
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Angry Ascendo DataVault Problems

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I've been having problems syncing my BB Curve with desktop DV. I've deleted and reinstalled; upgraded and finally notified Ascendo requesting a resolution. No resolution has been provided for some time. Any suggestions or should I seek a complete refund?
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Old 04-11-2008, 11:10 PM   #2 (permalink)
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Wirelessly posted

Are you asking for advice about a return or do you want to try and solve the problem. If you want to solve the problem, some more details about the problem would be helpful...
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Old 04-11-2008, 11:20 PM   #3 (permalink)
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I'd like to solve the problem. When I attempt to sync my BB to the Desktop version, I receive an error message then it closes. I even loaded the DV onto another computer and got the same error. Should I delete it from my BB, after doing a backup, then reloading it? Will I lose any of my security information by deleting and reloading?
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Old 04-11-2008, 11:27 PM   #4 (permalink)
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What does the error message say?
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Old 04-11-2008, 11:36 PM   #5 (permalink)
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When I sync it says, "Resolving conflicts" then states, "Ascendo has encounter a problem and needs to close."
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Old 04-11-2008, 11:43 PM   #6 (permalink)
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I haven't had any problems with it, but you might try these things.

Read the FAQ and make sure you have the correct version, etc.
Ascendo DataVault - Frequently Asked Questions - FAQ

Also read the user guide:
BlackBerry Password Manager User Guide - Ascendo DataVault - Password Manager for BlackBerry

If nothing in there solves the problem, I'd contact them again. I haven't need to contact them, but others here have said they had good support from the company.

Contact Us - Ascendo Inc.
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Old 04-12-2008, 12:48 AM   #7 (permalink)
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I had the same problem, re-download it and it should work. They returned my email last week, saying it was fixed.
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Old 04-12-2008, 11:50 AM   #8 (permalink)
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Ascendo backs their products 110% so I would advise contacting them to resolve the issue before jumping the gun and asking for a refund. They are very willing to work with you so you can enjoy their programs.
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Old 04-12-2008, 10:43 PM   #9 (permalink)
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Thanks everyone. My last resort is to delete the program from my BB, then reload it. I've contacted Ascendo and waiting for a response.
Again Thanks
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