hey guys,

lately when i get emails with pic attachments, they come as applications and I cant view the pic. anyone ever heard of this? anyway to fix it?

little more information is necessary. is this BIS/BES/Redirector? also what is the extension of the picture file?

oh sorry, the pics come in a jpg format, and im on BIS, also its a 8310

does it give an error when you go to menu > open attachment?

the emails say one attachment, its in a jpg format, but when i click menu theres no view attachement

try resending your service books from either the handheld (mail setup wizard) or from BlackBerry Internet Service and see if that helps. also try a battery pull.

resent service books, still nothing, also did a batt pull. when i try to open the attachment it says application: frozen lock.jpg (the picture im tryna open)

and then it wont let me open it

it takes a bit. do you get a checkmark to the right of the name? or is it the hourglass/timer icon

no i dont get the option to view it just tells me application: frozen lock.jpg

Have you tried different pics / formats? I.e., maybe the particular jpg's you're looking at just have a weird encoding that's throwing it off.

- Don

yeah i had different people send pics, and they all come in jpg format but they now say application and wont give me the option to view

what applications do you have installed on your device? also, if you can PM me and ill tell you an email to send it to.

ok, i sent you a pin request too

Just as a heads up to those following this thread. I suggested that the OP check to make sure the blackberry attachment service is installed on the device. At some point it may have become uninstalled during the upgrade/downgrade process

thank you!

sith thanks again, after reloading the OS i can view pics again! thanks!