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Old 04-26-2008, 07:24 PM   #1 (permalink)
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Default Desktop manager error-image file About_RIM_Background.png cannot be loaded

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I just got this phone and installed desktop manager off the disk provided by AT&T. After starting desktop manager I click on media manager and the following error is displayed...

Image file "file::C:\Program Files\Common Files\Roxio Shared\9.0\Common Resources\Shared\Generic\Images\About_RIM_Backgrou nd.png" cannot be loaded

I have an ok button so I click on that and it says the same message but for AboutMM.png

Then I get and application error for MediaManager9.exe that the memory could not be read, then it closes. Any idea how to fix this?

I read somewhere that Mass storage mode support needed to be disabled so I tried that and it didn't help.
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Old 04-26-2008, 08:33 PM   #2 (permalink)
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1. uninstall the current desktop software from your computer

2. download and re-install from here:
BlackBerry - BlackBerry - Sys Req V4-2 Pack 2

GOOD LUCK!!
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Old 04-26-2008, 09:18 PM   #3 (permalink)
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I uninstalled the previous version and installed V4.2.2 SP2 and I'm still getting the same message.
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Old 04-26-2008, 09:20 PM   #4 (permalink)
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This sounds like an issue with the Roxio installation. Did you uninstall DM AND Roxio?
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Old 04-26-2008, 09:47 PM   #5 (permalink)
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I uninstalled DM again and verified that roxio is uninstalling as well.
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Old 04-29-2008, 08:20 AM   #6 (permalink)
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Update: I found this post Roxio for Blackberry - Roxio Community

I updated to V4.2 SP1 as suggested and I can finally put music on my blackberry!!
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