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Old 04-27-2008, 12:08 AM   #1 (permalink)
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Default AT&T 8310 4.2.2.170 NO personal email

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Hello All,

I tried searching first but gave up after 4 pages.

I have 2 of the same curves. same software versions and everything.

One has the personal email setup just fine.

The other does not have the personal email setup at all.

When I Go into the setup wizard folder, there are only 2 of the three icons. The bluetooth setup wizard and the blackberry setup wizard.

When I go into the blackberry setup wizard, and select email setup, again i only have 2 of the 3 options that i should have. The email setup wizard for blackberry enterprise server, and skip this step.

I tried reloading the software. That didnt' help.

Any suggestions?

Thanks in advance
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Old 04-27-2008, 12:10 AM   #2 (permalink)
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Do you have a "Setup Internet Email" icon on the main screen? Do BOTH devices have a BB Internet add-on?
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Old 04-27-2008, 06:30 AM   #3 (permalink)
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Have you tried seting up e-mail via the blackberry website on your pc and sending a Service Books?
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Old 04-27-2008, 12:22 PM   #4 (permalink)
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Quote:
Originally Posted by John Clark View Post
Do you have a "Setup Internet Email" icon on the main screen? Do BOTH devices have a BB Internet add-on?
Both don't have it on the main screen. And about the Internet Add-On, how do I find out about that?
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Old 04-27-2008, 12:23 PM   #5 (permalink)
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Quote:
Originally Posted by pilot1 View Post
Have you tried seting up e-mail via the blackberry website on your pc and sending a Service Books?
No I haven't, I will give that a try.
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Old 04-27-2008, 12:29 PM   #6 (permalink)
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Wirelessly posted

Also, did you show all icons. They maybe hidden.

Last edited by pilot1 : 04-27-2008 at 01:45 PM.
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Old 04-28-2008, 09:49 AM   #7 (permalink)
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Quote:
Originally Posted by stinckyfoot View Post
Any suggestions?
You actually don't need the icon on the device. You should be able to setup email via at&t's BIS site: https://bis.na.blackberry.com/html?b...ular&locale=en
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Old 04-28-2008, 10:06 AM   #8 (permalink)
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Do you have a BB data plan for both devices?
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