Originally Posted by Bounce
I would strongly advise against purchasing anything from Seidio. They are the type of company who likes to lure people in with slick offerings on forums, which later turn out to be a waste of time and money. I purchased through them the rubber case, clip for the rubber case as well as the 1500 mah battery. I alternate my cases quite frequently, which is probably the reason my Seidio case still functions. The clip broke not even a month into the purchase, and the 1500mah battery holds a charge for about 20 minutes after a full night's charge.
While I understand I might just have a "fluke" (even though 2/3 products have failed), Seidio has been completely unresponsive to my requests to have them fixed or swapped out. I've even sent nice, non-threatening emails (most "irate" customers like to kick and scream), but still no solution. I just cannot get my head around the fact that a company would produce faulty products then not want to stand behind them. At this point, I would have even appreciated being told that the products have failed due to my own user error, but they haven't even bothered to RESPOND to my email. It has been over two weeks and not even the worst customer service takes that long.
In short, I would just recommend going ahead and purchasing an additional battery or two from RIM. At least that way you have a better chance of them working, and if not their customer service responds within 12-24 hours and won't leave you jumping at your blackberry every time you get an email alert.
Again, this is just my two cents. I am sure there are those of you who have had great experiences with Seidio. I simply have not. I would also like to make it a point that I rarely ever complain about anything...but complete disregard of a customer's request to have faulty products repaired or replaced is simply just not acceptable.
I apologize for the problems you've had with your products, and completely understand your frustration, but I can assure you that we stand behind every product we make and do respond to our emails.
RMA requests are typically responded to within 1-2 business days, so we're either not receiving your initial request or you're not receiving our reply. We have seen this problem on occassion, especially with yahoo emails. Many times our reply either ends up in the junk mail folder or never shows up at all.
If you'll email your contact and original order number to
, I'll be happy to look into your situation and see if I can get you taken care of.