I'm so excited I can actually help somebody this time instead of other way around. I also got that error. If you go to Microsoft (or actually might even be AT&T I forget now I'l be honest) website and just do a search for that error it'll tell you what to do. You have to download a small patch I guess you would call it. Hope this helps!
Originally Posted by shoppergirl
We did uninstall the antivirus software that was on the computer because we were wanting to change her over to what we have. So we tried to load it without any antivirus on and it still did the same thing. And tried after we loaded new antivirus, with same results.
I have an 8830, could I use my Desktop software for her since my 8830 doesn't have a camera or does she need software that recognizes that she has a camera? Sorry I'm so illiterate but my blackberry is the first one in the family so this is trial and error for us.
Thanks for help.