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Old 05-12-2008, 04:09 PM   #1 (permalink)
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Question Stopped syncing.

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Works fine on the Mac at home; plug-in, auto sync, no problems.

At work, the removable device alert shows up as usual, but nothing shows up on Desktop, and then Desktop eventually crashes (XP). Using the "detect" button seems to work (returns the device PIN), but .... nothing. Rebooted, same problem.

Thoughts?

Sigh.

Last edited by iomatic : 05-12-2008 at 04:11 PM.
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Old 05-12-2008, 04:14 PM   #2 (permalink)
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Desktop Manager version on the XP?

I would recommend trying it on 4.2 SP2.
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Old 05-12-2008, 04:50 PM   #3 (permalink)
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4.3? You mean I should over-install 4.2? OK.
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Old 05-12-2008, 05:09 PM   #4 (permalink)
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Quote:
Originally Posted by iomatic View Post
4.3? You mean I should over-install 4.2? OK.
I had a similar problem when I installed DM from Verizon's web site. I uninstalled everything and reg traces and then reinstalled the disk from the box again. all working fine now.
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Old 05-12-2008, 05:12 PM   #5 (permalink)
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Correct, but I would uninstall 4.3 first.
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Old 05-12-2008, 07:06 PM   #6 (permalink)
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Sigh. Still does the same thing.
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Old 05-12-2008, 07:35 PM   #7 (permalink)
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I would normally advise also--make sure the BB is plugged to the USB port on the PC directly--not through a USB hub or a USB port on a monitor.

Also, pull the battery and let the BB reboot, as well as the PC... and try again.
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Old 05-12-2008, 10:39 PM   #8 (permalink)
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Might try deleting the Blackberry folder from Documents & Settings\userfolder\application data\research in motion.

Next time you connect, it will recreate itself.

This trick works almost every time I have a user call with the not syncing/DM crash problem.

(also, what JSanders said...sometimes they don't like to be plugged into a USB hub or through a laptop docking station)
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Old 05-13-2008, 03:40 AM   #9 (permalink)
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ah... have been going through my Dell monitor the whole time, working most of the time up until now.

Works fine on Mac AND XP on Parallels at home...
Sigh.
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Old 05-13-2008, 07:38 AM   #10 (permalink)
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Quote:
Originally Posted by iomatic View Post
ah... have been going through my Dell monitor the whole time, working most of the time up until now.

Works fine on Mac AND XP on Parallels at home...
Sigh.
I would remove it from the Dell monitor and go direct to the USB port on on the CPU.
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Old 05-13-2008, 05:07 PM   #11 (permalink)
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Uninstalled; reinstalled, uninstalled; installed 4.2, uninstalled (incl. user info); reinstalled 4.3... works.

Dell monitor (will be changed.)
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Old 05-13-2008, 09:19 PM   #12 (permalink)
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Intellisync - "Unknown Error Reported" - RESOLVED!

Uninstall DM & BB software from your desktop then delete all RIM folders. Should solve it.
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