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Old 05-30-2008, 07:43 AM   #1 (permalink)
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Hi all,

Been a browser of these forums for a long time now. But finally got round to registering - expecially since I have come across an issue I cant fix.

I have recently got a 8310 from a Business contact of mine. The problem is it seems to have originated from Portugal! Everything was fine, I ran set up and switched it all over to English and removed the rest of the languages.

I then used the 'Switch Device' function on Desktop Manager to bring across all my emails, outlook appointments, contacts, BES setttings etc etc. That went fine.

However, I then went and put in my Orange SIM card and it rejected it. 'Invalid Sim Card'. This is a pain as this is SIM I have my BES subscription on. To begin with I thought the SIM might have gone faulty as it is an old works one. So I through in my personal O2 SIM card in the back which is BIS enabled - again 'Invalid SIM Card'.

I checked the Network settings in the 'Manage Connections' option and it seems the netork is locked to Vodafone UK. Even when trying to manually select the network I need.

I have a lot of contacts in the mobile industry and I drop a friend of mine an email with the IMEI and he has checked the device and it is definately NOT a Vodafone branded handset so apparently it should accept any of the SIM cards I put in it.

Could the issue be because of the fact it originates from Portugal? Or is there something else I can try?

Any help or advice would be greatly appreciated. If you need any more information please ask.

Many thanks,

Kris.

P.S I have also tried multiple resets and wipes also.
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Old 05-30-2008, 08:11 AM   #2 (permalink)
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Wirelessly posted

It does appear to be locked.

Perhaps to Vodafone Portugal rather than Vodafone UK.

Hold down ALT & type E A C E , (you won't see what you type) look for the vendor ID. Then research who the vendor ID belongs to.
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Old 05-30-2008, 08:13 AM   #3 (permalink)
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Btw go to FAQ forum and look for the buying a bb of eBay thread as there is an article in there on how to tell if your BB is unlocked or not.
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Old 05-30-2008, 10:36 AM   #4 (permalink)
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Thanks for your help Foxglove. It is locked to Vodafone Portugal and I am in the process of getting this unlocked.

Both your posts where really helpful.

Thanks again,

Kris
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