Originally Posted by dougrees
Hi - how do you "wipe" it?
First, as mentioned above, make sure you have backed up what you want to restore.
Then go to: Options, Security Options, General Settings. Then push the menu key and select Wipe Handheld. It will make you type in Blackberry two times before it wipes the device.
Just make sure you don't lose anything you don't have backed up. I am unfamiliar with your problem but this will help you to wipe the device.