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Old 06-05-2008, 09:13 AM   #1 (permalink)
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Default 8310 removes leading 0 when calling on house/office phone numbers

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Hi all,
we're a support IT team for General Electric in Italy.

We have a strange problem with two Blackberries 8310, configured in BES, and using Vodafone IT as line provider.

Both Blackberries remove automatically the leading 0 from the phone number while we made a call to an home or an office number.

For example if we call a contact which number is +390256854897, Blackberry dials automatically the number +39256854897, removing the 0 used for the local area prefix.

Checking for wrong settings the the phone we found all correct.

We have a lot of BB in Italy, also other 8310 ones, which don't experience this problem.
Does someone know how to fix this issue?

Thanks in advance to all.

Kindly regards.
GE Eus Team
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Old 06-05-2008, 09:15 AM   #2 (permalink)
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Have you checked the Smart Dial settings?
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Old 06-05-2008, 09:23 AM   #3 (permalink)
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Press the "send" button, then open up menu>options>smart dialing>country code , set it to UNKNOWN...see if that helps
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Old 06-12-2008, 03:18 AM   #4 (permalink)
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Thanks a lot JEGO, it works fine.
Bye.
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