BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-07-2008, 11:54 AM   #1 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8320
PIN: N/A
Carrier: orange
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8320 crashed

Please Login to Remove!

Hi all my curve has decided to crash today. I took it off charge and the egg timer started spinning, the screen would then turn off and the red light come on. this process repeats endlessly. I have tried soft restart, battery out several times etc. just keeps on doing the same thing. Orange said try reflash off the blackberry website. When I reflash though I loose all unbacked up data.
Have I missed something before I **** up my memory with the reflash.

Tech help said if reflash doesn't work it would have to be replaced.

Thanks
JOhn
Offline  
Old 06-07-2008, 12:41 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Wiping and loading a new OS as you describe will lose your current data on the BB. Unfortunately, unless you have a recent backup or routinely sync with outlook (or another) you've left yourself in a vunerable situation.

Good luck.

Here is what you need:
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
Offline  
Old 06-07-2008, 01:18 PM   #3 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8320
PIN: N/A
Carrier: orange
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

how do I either erase the OS or update it if the BB doesn't start at all. Do I take it that by plugging it in to my pc via the usb it is looking at it like an external drive?

Is this locking up a common problem my curve is about 5 months old? and does a software flash normally cure this sort of thing?

Most of my emails are backed up on their respective email servers. it is the usual sms and contacts that couldn't be stored to sim that I will loose.
I don't know why I don't write everything in a paper address book the times I've broken phones and PDAs....

thanks
Offline  
Old 06-07-2008, 01:21 PM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

After you read the instructions on the link I provided, you won't have those questions. JL_cmder is just for the purpose of devices which won't connect.

As far as writing everything down, a 5 minute backup or syncing would be much less time consuming and more useful.
Offline  
Old 06-07-2008, 04:23 PM   #5 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

For the endless reboot cycle JL_Cdmer probably won't work.

Use this method:

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
Offline  
Old 06-07-2008, 05:37 PM   #6 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8320
PIN: N/A
Carrier: orange
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

hi,
have been though the process several times in the second stage device initialization the program times out due to loosing contact with the device.
tried 5 or so times wont go past that point.
any ideas? otherwise it is a replacement from orange.
is this round and round endless reboot fault common??

thanks
Offline  
Old 06-07-2008, 05:38 PM   #7 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

No it's not common.
Offline  
Old 06-07-2008, 06:48 PM   #8 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

It usually only happens when you load an incompatible 3rd party application.
Offline  
Old 06-08-2008, 03:28 AM   #9 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8320
PIN: N/A
Carrier: orange
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I don't have any 3rd party software. I only use it for phone and email.
Back to orange.

Thanks for the advise
Offline  
Old 06-08-2008, 04:42 AM   #10 (permalink)
BlackBerry Extraordinaire
 
Join Date: Oct 2007
Location: Los Angeles
Model: None
PIN: N/A
Carrier: ATT
Posts: 1,638
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by estuaryprops View Post
hi,
have been though the process several times in the second stage device initialization the program times out due to loosing contact with the device.
tried 5 or so times wont go past that point.
any ideas? otherwise it is a replacement from orange.
is this round and round endless reboot fault common??

thanks
I've seen one person post about saving their BB once it hit this cycle and I think it must have been an older model phone. My first 8320 went into this cycle and I was able to almost get the OS to reload, but it ended up dying (only the flashing red indicator light). I ended up having to warranty exchange it.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.