ok guys i'm new to the blackberry world and I'm loving it... but i've encountered an annoying problem.

some files get sent to me and i can't open them while some i can. for example....

i got sent a word document from one source: in the email i click on the attachement and "open attachment" is there in the menu.

I get a word document from somewhere else and i click on the attachment and the "open attachment" link isn't there. it's just "reply, forward, reply to all"

also the emails that I can open have the paperclip on the email icon, the others don't but they do have the [1 attachment] thing at the top of the email.

Wirelessly posted (BB 8330)

Were you able to open it on your pc. You have to make sure the attachment is in the email especially if it was forwarded from someone else.

yeah i am able to open these "unopenables" when i download the email to my laptop.

its very strange. anyone ever heard of this?

thanks in advance for any advice.

if you scroll to the bottom of the email it doesnt list the attachment? and is it in an Office 2007 file format?

i've just forwarded one of the emails that has an unopenable attachment to my works desktop computer and the file is there, included in the forward and can be opened fine. its a 95k word document.

what is the extension on the word document. is it docx?

hey sith,

in the email on the blackberry screen it says [1 attachment] at the top of it. however when u click on that it does not give you the option to OPEN.

it's very bizarre.

mick

not its not docx its a standard word document. thats the first thing i thought too :(

here is my problem:

i get an email with an attachment:



but there is no option to open it:

ive tried resending the service books as said in another thread.