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Old 06-10-2008, 11:27 PM   #1 (permalink)
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Default Unresponsive Trackball Selection, Back button, ect...

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I've been using my T-Mobile curve now for a little over 6 monthes and it just started giving me a new headache, maybe you guys can help me out.

I'm a cellular phone salesman, and normally I've seen any problem that comes through my door, but this is the first time I've come across this one. My curve just recently began losing the ability to select something with the trackball (I can scroll around just fine, but if I depress the ball, nothing happens). If I let the phone sit for 10 seconds and the screen turns off, and then depress the trackball the caller-id pops up and a "U" appears (or in SMS mode, an "O" appears in the text). The same thing happens with my "Back" key, and my "0" key.

I have tried the soft shutdown, hard shutdown, OS wipe, hardware cleaning, a seriously more extensive hardware cleaning. This is definately a software issue, but with nothing except the software that BB gave it to me with, it's definately not something I did.

I've been reading the random reports of this problem on this forum, but nobody has come up with a solution except the "Warranty" flag. Has anyone found a solution yet?

If there is no other solution, then I'm going to start looking for a new platform. Will the Bold be a more reliable system? What about the 8830?
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Old 06-10-2008, 11:35 PM   #2 (permalink)
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Welcome to the forums....

if I had to guess, I'd say moisture. This isn't a "platform" issue as I've not even heard of this happening when it's not been exposed to moisture. It's possible it's a fluke hardware problem. I've had my curve since September and haven't had any issues.
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Old 06-10-2008, 11:55 PM   #3 (permalink)
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Quote:
Originally Posted by John Clark View Post
Welcome to the forums....

if I had to guess, I'd say moisture. This isn't a "platform" issue as I've not even heard of this happening when it's not been exposed to moisture. It's possible it's a fluke hardware problem. I've had my curve since September and haven't had any issues.
Thanks, I wish I could have joined under better circumstances.

On first glance I would probably agree- it has been related to many water-related instances, but I'm not the first user to claim these same happenings without any moisture damage. I know for certain that my Curve never seen any rain, sweat, random beer spillage, ect.

None of the external nor internal watermarks were triggered either.

Could it be fixable if it wasn't an effect of water damage? Or do I seriously need to look at replacement?
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