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Trouble loading New OS

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Old 06-13-2008, 07:46 PM   #1 (permalink)
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I went exactly by the instructions. When the upgrade box came up and it asks to upgrade, I click on update now. The box closes and nothing happens. Have any idea what's going on? I have the 8310 curve.
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Old 06-13-2008, 07:52 PM   #2 (permalink)
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Quote:
Originally Posted by rascal View Post
I went exactly by the instructions. When the upgrade box came up and it asks to upgrade, I click on update now. The box closes and nothing happens. Have any idea what's going on? I have the 8310 curve.
Did you install the OS on your PC. Not just download it? After the install did you locate and delete the vendor.xml file? I think you might have missed one of those steps....

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Old 06-13-2008, 07:59 PM   #3 (permalink)
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Yes I did all of those steps.
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Old 06-13-2008, 08:01 PM   #4 (permalink)
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Do I have to remove the device .xml also?
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Old 06-13-2008, 08:22 PM   #5 (permalink)
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I deleteed the OS 4.5 and reinstalled it. Removed the vendor.xml file. Still does the same thing.
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Old 06-13-2008, 08:23 PM   #6 (permalink)
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go into the application loader and see if it prompts for the update
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Old 06-13-2008, 08:39 PM   #7 (permalink)
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Yes it did prompt me. I click on update and the box disappears (see 1st post of mine.)
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Old 06-13-2008, 08:42 PM   #8 (permalink)
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Wirelessly posted (8310; The Juggernaut)

Is your BlackBerry connected and Desktop Manager open during the OS download and install to the PC? Close DM and disconnect the BlackBerry. Now reconnect and open DM.
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Old 06-13-2008, 08:55 PM   #9 (permalink)
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No it wasn't. Downloaded OS to PC. Deleted vendor.xml file Plugged in BB and opened Desktop Manager. It prompted me to update. I hit button to update. Box closed and nothing happened. Anyone else want to give it a try......
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Old 06-13-2008, 08:58 PM   #10 (permalink)
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what version of the OS do you have on your device? and what version did you download? also what version of DM are you using
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Old 06-13-2008, 09:07 PM   #11 (permalink)
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I have ver. 4.22.181 on it now. I downloaded the newest version 8310M_PBr4[1].5.0_rel52_PL2.7.0.55_A4.5.0.37 And Desktop manager ver. 4.3.0.17
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Old 06-13-2008, 09:09 PM   #12 (permalink)
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Have you tried a battery pull and a reboot of the PC?
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Old 06-13-2008, 09:11 PM   #13 (permalink)
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No but I will try. Any other ideas? I ahven't seen anyone else with this problem yet.
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Old 06-13-2008, 09:11 PM   #14 (permalink)
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Only other thing i can think of is that DM messed itself up and to uninstall and install 4.2 sp 2 to see if it helps
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Old 06-13-2008, 09:13 PM   #15 (permalink)
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You mean reinstall the old version?
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Old 06-13-2008, 09:16 PM   #16 (permalink)
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of Desktop Manager, not the device OS
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Old 06-13-2008, 09:19 PM   #17 (permalink)
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I deleted and reinstalled the 4.3 Desktop Manager.
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Old 06-13-2008, 09:26 PM   #18 (permalink)
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yes but i am saying try the reboot of both devices first, if that doesnt work then uninstall 4.3, and install 4.2 sp 2 of Desktop Manager
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Old 06-13-2008, 09:29 PM   #19 (permalink)
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Just want to be clear on this. You want me to reboot the pc and bb and if that don't work to reinstall my old Desktop manager?
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Old 06-13-2008, 09:31 PM   #20 (permalink)
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Quote:
Originally Posted by rascal View Post
I have ver. 4.22.181 on it now. I downloaded the newest version 8310M_PBr4[1].5.0_rel52_PL2.7.0.55_A4.5.0.37 And Desktop manager ver. 4.3.0.17
I am sorry... am I missing something here ? Is the new OS out yet ? If so, how and where can I get it for my 8310 Curve ?
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