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Old 06-16-2008, 07:45 AM   #1 (permalink)
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Curve - tried manual address input as well as from address book which I transferred from a BB7290. Can receive mail and send reply to but when trying manual or from address book I get "Unable to lookup user info in database" How can I correct this. Thanks
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Old 06-16-2008, 07:54 AM   #2 (permalink)
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has it ever worked before?

do a hard reset by pulling the battery with the device on, then waiting 30 seconds before reinserting the battery. if that doesnt work, resync the device with your backed up contacts on desktop manager and try again.
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