I just got my 8310 (three days ago)and from the first time I started it a Network Notification message pops up with option to click "ok" or "save". The network notification number is 1816309354, with a series of unrecognizable characters underneath. I wasn't too concerned about it at first, but now I'm getting inconsistent behavior(LED doesn't always flash when new mail arrives) and deleted emails (from only one of three email folders) and I wonder if its all related. First, I have to mention I picked up this 8310 from AT&T thru web site, so I transferred my SIM card from old phone. Second, I've checked the free memory when emails disappeared and it has been within 21 to 23MB. I only have about 20 emails sitting in this folder, nothing like what I used to have on my previous BB 8700c (last year), where I never had this issue.

I simply cannot believe its a memory issue, since i hardly think BB took a step back in its architecture since I was last a BB owner (that 8700c). That 8700c was rock solid, never an issue. I wished I never traded it in for the iPhone, but I did, and now I'm back. But please help justify coming back.....these two issue are really annoying and I'm hoping I just have a bad 8310.

Help!

Thanks

Mark

Welcome to the BBforums.

I've never seen the network notification--and the deleted email would only happen AFTER the call logs and SMS messages were first deleted. I don't understand.

Have you pulled the battery (with it powered on) and replaced it to reboot?

are you using the same SIM that you were in your iPhone? you may still have some provisioning from it. try getting a new SIM if it continues. Then see if that helps, if it doesnt AT&T will replace your device through exchange by mail. (my thought my be a visual voicemail notification)

Thanks for the help.

Yes, I have pulled the battery several times and tried clicking ok and save to see if there is any difference in how it acts. Didn't seem to make a difference. But one small detail.....I didn't do it powered. I will try that.

Regarding the SIM card, I had a std phone in between iPhone and the Curve, and I can't recall if AT&T gave me a new SIM, but I tend to think not. I will contact AT&T and ask about this issue.

Thanks!

Mark

Pulling the battery with the phone turned ON is important.

If you turn you phone off before removing the battery, it would not know you removed it.

OK, thanks. I tried that and the emails seem to be sticking until just recently when all of todays emails from that same one folder went poof, just diappeared. The interesting thing is the last email that shows up is the activation email I received after sending myself service books yesterday afternoon. Everything after that is gone. The SMS is ok, the phone log is ok, the other two email folders are ok. Does it make sense to delete the folder and re-apply it? Is it safe to assume it is something local (the phone) that is the source of the problem, not the network or my email service?

Thanks

Mark

What OS version are you using?

V4.2.2.170 (PLatform 2.5.0.30)

I understand this to be the latest AT&T software version for the Curve.

I spoke with AT&T yesterday and they re-sent service books. They said if it happens again they will get RIM on the phone and see what suggestions they have. They're supposed to call me later today to see how things are going.

Thanks!

Mark

go into an Att store and get a new SIM.

I would definitely get a new SIM card. Uninstalling your Application software from your PC and Device and reinstalling both wouldnt hurt either.

OK, I will definitely stop by and get a new SIM card. Can they do that without charging me?

I should have mentioned I already uninstalled and reinstalled software on both PC and Device.

I finally got escalated up to RIM from AT&T today after the emails disappeared again. RIM told me that the Blackberry/AT&T email account was set up as IMAP, using port 143. My Outlook was set up to receive emails as POP3 and as a result, when emails got downloaded from server they would be removed from that server. The Curve would see there are no emails on server (based on IMAP) and then delete them from the device. Of course I would like to think that this would occur every time the email is checked and pushed to my device. It doesn't though, emails are deleted after 12-24 hours of arrival, so I am a little suspicious of this being the problem. I went into the Blackberry/AT&T account site and could see the settings of IMAP and port 143. Those fields are NOT editable, so they must be communicated from Register.com to this account when I added that email address. Anyway, I was informed by RIM that I needed to match the IMAP account on my Outlook, which I am not able to do. For some reason Outlook cannot make a connection with the email server, which happens to be Register.com. The illustrious customer service help from Register.com says it's a problem with Outlook, they keep telling me to go back and use POP3.

So, I am now checking to see if this solves the problem. I have taken off my email account altogether from Outlook and working off the Curve. If any emails disappear after this, RIM was incorrect in their diagnosis. If it does not disappear, then Houston, I have a problem.

I still wonder is something has changed with regards to the Blackberry server since May of 2007? That is when I owned a BB 8700c with same email service (Register.com) and using Outlook with POP3 settings. What has changed since then? Does anyone else have the same configuration as I do? I used POP3 setting on Outlook and emails would come in and stat there forever (albeit truncated).

I am also not sure what the difference is between IMAP and POP3(with POP3 settings to leave emails on server). In either case, I would think my server email box would eventually fill up and emails would begin to be deleted. I don't want that. i want to keep emails on both device and Outlook, some for very long periods (years).

Any comments or advise is always welcome.

Thanks

mark