06-19-2008, 04:42 PM
Join Date: Sep 2006
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OK, I will definitely stop by and get a new SIM card. Can they do that without charging me?
I should have mentioned I already uninstalled and reinstalled software on both PC and Device.
I finally got escalated up to RIM from AT&T today after the emails disappeared again. RIM told me that the Blackberry/AT&T email account was set up as IMAP, using port 143. My Outlook was set up to receive emails as POP3 and as a result, when emails got downloaded from server they would be removed from that server. The Curve would see there are no emails on server (based on IMAP) and then delete them from the device. Of course I would like to think that this would occur every time the email is checked and pushed to my device. It doesn't though, emails are deleted after 12-24 hours of arrival, so I am a little suspicious of this being the problem. I went into the Blackberry/AT&T account site and could see the settings of IMAP and port 143. Those fields are NOT editable, so they must be communicated from Register.com to this account when I added that email address. Anyway, I was informed by RIM that I needed to match the IMAP account on my Outlook, which I am not able to do. For some reason Outlook cannot make a connection with the email server, which happens to be Register.com. The illustrious customer service help from Register.com says it's a problem with Outlook, they keep telling me to go back and use POP3.
So, I am now checking to see if this solves the problem. I have taken off my email account altogether from Outlook and working off the Curve. If any emails disappear after this, RIM was incorrect in their diagnosis. If it does not disappear, then Houston, I have a problem.
I still wonder is something has changed with regards to the Blackberry server since May of 2007? That is when I owned a BB 8700c with same email service (Register.com) and using Outlook with POP3 settings. What has changed since then? Does anyone else have the same configuration as I do? I used POP3 setting on Outlook and emails would come in and stat there forever (albeit truncated).
I am also not sure what the difference is between IMAP and POP3(with POP3 settings to leave emails on server). In either case, I would think my server email box would eventually fill up and emails would begin to be deleted. I don't want that. i want to keep emails on both device and Outlook, some for very long periods (years).
Any comments or advise is always welcome.