Hello,

I joined this Forum because I was having trouble getting Bluetooth to work with my BB. I was using XP then and the problem was that in Desktop Manager/Options/Connection Settings, the "Enable Bluetooth" section was greyed-out so that I couldn't configure it. I was told by someone here that I couldn't use the software that came with my Motorola PC850 BT USB adapter, I would need to use the native Windows driver instead, and that was why the BT configuration panel was greyed-out. I verified this by going to BB's Knowledge base and I found a document that told me the same thing.

Well by then I was kinda' frustrated, so I decided that maybe if I upgrade to Vista, all my BT problems would go away. So I installed Vista Home Premium and instead of using Motorola's driver & software, I just plugged the adapter in and I let Windows find it and install its' driver. That went smooth, it installed it and told me that my device was ready to use, then I checked in Device Manager just to be sure that it was there and it was, and it said that it's working properly.

So I opened Desktop Manager/Options/Connection Settings, and the BT configuration is still greyed-out so that I can't put a check mark next to "Enable Bluetooth". Besides that, I don't have a Bluetooth icon in Control Panel, like I've been told there should be.

So I am lost again! Maybe the Motorola PC850 adapter isn't compatible with a Blackberry, but I've looked for info on the web about that and I've read that it is.

Guess my next step is to call Motorola, I haven't done that yet.

Any suggestions?

Thanks,
Ray

Bump

You need to install the Bluetooth stack to enable this. Windows doesn't install their own driver because computers/laptops usually install third-party Bluetooth drivers. Your Motorola software should work. If that doesn't try doing a Google search for: Toshiba Bluetooth stack Windows Vista

Try installing and see if that works. Keep us posted.

You still need to verify that this is the MS driver. The RIM document might not explain how to confirm but I know you can search here or Google it. Just because Vista selected a driver automatically doesn't mean that it used the MS Bluetooth stack. Every version of Windows ships with a number of drivers for various manufacturers.

In general, when troubleshooting it's best to minimize the variables involved. Tossing Vista into the mix probably wasn't the best choice but I think it should work. Good luck with it.

Thanks I'll try that, but now I have a new, bigger, problem! I called Microsoft to see if I could get some help from them and they're telling me that the copy of Vista I just bought from "Staples" is invalid! Grrrrrrrrrrrr!