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Old 06-19-2008, 11:21 AM   #1 (permalink)
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Hi,

I just upgraded to the latest VZW OS for the Curve 8330. It didn't go too well. It took two battery pulls to get it to work correctly. Once I did that, it barfed on a certificate error for Google Apps Mail app. I managed to fix that easily.

But none of my mails were restored. All of the SMS, Phone Log, address, calendar.. etc, etc, made it. But not my messages. So I dug into the ipd file using Desktop Manager and sure enough, no entries at all for messages. I don't have another backup.

My thinking is my only other option is to download all my gmail to outlook then sync that.. Can anyone think of anything else ?

J
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Old 06-19-2008, 11:53 AM   #2 (permalink)
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Justin, did you do a complete back up before upgrading (I know the upgrade will do so, ONLY as long as you have that option checked, you must not have).

I can't think of another way other than as you described...
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Old 06-19-2008, 12:05 PM   #3 (permalink)
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I had it checked and it backed up everything BUT my messages. Very bizarre. No errors that I could see.

I guess in the future I'll have to verify that everything was in fact backed up before moving forward with an upgrade..

Ok, so I will download all my mail to Outlook then sync. That should get me all my mail back.

Thanks

J
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Old 06-19-2008, 12:08 PM   #4 (permalink)
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uh, no, on BIS, syncing with Outlook won't get any messages on your BB.

I didn't mean that syncing with Outlook would get your messages back, I meant I didn't know of another way to restore your messages other than from the backup...

Sorry. You may be without.
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Old 06-19-2008, 12:10 PM   #5 (permalink)
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I'm a Linux user and only use Desktop Manager for upgrades.. Do you mean that Desktop Manager doesn't sync Mail ?

J
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Old 06-19-2008, 12:16 PM   #6 (permalink)
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Never has.

Actually, on a BES system, you can reconcile mail... not sync.

On a personal BIS, there is no mail reconcile. Only for Calendar, Address Book, Tasks and Messages.
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Old 06-19-2008, 12:18 PM   #7 (permalink)
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Ah ha.. Well thanks for that. I appreciate it.

I guess that puts a big + in the "get BES hosting" column eh ?

J
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