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Old 06-19-2008, 05:03 PM   #1 (permalink)
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I upgraded my 8310 Curve to the 4.5 but now the voice notes will not work after I record a message and try to play it it says "The media being played is of an unsupported format". Any sugestions on this?

I also upgraded desktop manager to 4.3 but now I do not see the Roxio multimedia program anywhere on my PC. On help on this?

Any and all help would be great.

Craig
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Old 06-19-2008, 05:05 PM   #2 (permalink)
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have you tried a battery pull on the device? with the device powered on remove the battery for 30 seconds, replace the battery and let it boot normally. On the DM issue, make sure the install included Roxio, the install file is around 300mb if i remember correctly. (DM 4.2 sp 2 is a much better choice than 4.3 for most people)
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Old 06-19-2008, 05:17 PM   #3 (permalink)
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I've read that if you do not have documents to go installed as part of your 4.5 upgrade, you may have some strange issues. Please check that you have this installed.
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Old 06-19-2008, 09:05 PM   #4 (permalink)
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Thanks for the help, but unfortunately I have tried the battery pull, and on the other post I do have the documents to go installed. I am thinking about just downgrading on both of the items to the previous versions unless anyone can think of anything else.
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Old 06-19-2008, 09:11 PM   #5 (permalink)
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I had a few wierd issues until I cleaned out the Media Mall service books. My icons finally stopped moving on me....

I'll go check the voice mail notes now though...not sure I've even tried them since upgrade.
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