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Old 06-20-2008, 04:12 AM   #1 (permalink)
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Default 8310 "gprs" to "GPRS" Assistance.

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Hello all... I seem to have been registered here for some time - but can't remember posting before - hope the post is appopriate to the Forum.

I've had an old 7290 connected to Orange (in the UK) for about three years and everything worked swimmingly. I was given a brand spanking new 8310 Curve handset last week which was locked to Vodafone.

I got the handset unlocked to all networks - this was achieved by using a thin Tornado card that sits under the SIM, and have put my Orange SIM in there. Without doing anything at all with software, I would have expected the handset to show "GPRS" when you turn on the wireless radio.

Instead it shows "Searching for network", "GSM" then "gprs"... which obviously means that I am limited. I took my SIM back out and put it into the 7290 and get "GPRS" again - so I am confident the SIM is OK and is obviously set up for Blackberry as I've been using it for 3 years.

I know one other person in my company (another location, so I can't just check with their SIM) who has done the exact same as me - got an 8310, had it unlocked and continued to use their Orange SIM and the Orange service.

I phoned Orange, and they asked me to do the battery replace, they asked me to turn data connection off and on, they said they could see the handset coming up and connecting but it just wouldn't go to "GPRS". They then said something about a "profile 14" and a "profile 20" SIM card, but then backtracked from that, saying it shouldn't be an issue. Reasonably they don't wish to support me further because it's not an Orange-branded handset.

Does anyone have any insight into why my 8310 handset could not be getting "GPRS"? Could it be the handset itself? (I shall test it with a Vodafone SIM if I can) Could it be the Tornado unlocking mechanism at fault? Could it actually be something at the Orange side? Is there much else that I should be thinking about here?

I'd appreciate any further guidance. I would love to get this working, it is a very swish device.

Cheers, DpM
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Old 06-20-2008, 04:46 AM   #2 (permalink)
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that device's PIN may not be registered to the blackberry server, especially since you said you swapped the SIM back into your old device and it registered with a "GPRS" signal. if your provider says that device IS registered, then it's most likely the sim unlocker... it's not allowing the device to connect to a blackberry server.

if that's the case, it would be best you go for a permanent unlocking solution. you can get a great deal due to the exchange rate by contacting Horizon Wireless. the unlock is done completely by email. cost runs about 12 quid, you'll submit payment online and send the device's PIN and IMEI numbers, and usually within 24 hours, you'll receive the unlock code and instructions for your device.

i'm not a sales rep... just thinking the few pounds to unlock the device will not only up it's value, but most likely solve your issue.
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Last edited by oakie : 06-20-2008 at 04:49 AM.
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Old 06-20-2008, 05:08 AM   #3 (permalink)
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OK, thanks.

First thing then - I am asking my carrier (Orange) if the 8310 device's PIN is registered to the Blackberry server. We shall see what they come back with. I shall report back to the Forum.

In the meantime, I am not against looking at a more permanent (code) unlock solution... is there a URL or email address for doing what you describe in your post? I would have preferred a code initially to be honest, but most sites on the web seemed to infer that it could take over a working week.

Cheers, DpM
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Old 06-20-2008, 05:33 AM   #4 (permalink)
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Quote:
Originally Posted by dpm_dpmartin View Post
OK, thanks.

First thing then - I am asking my carrier (Orange) if the 8310 device's PIN is registered to the Blackberry server. We shall see what they come back with. I shall report back to the Forum.

In the meantime, I am not against looking at a more permanent (code) unlock solution... is there a URL or email address for doing what you describe in your post? I would have preferred a code initially to be honest, but most sites on the web seemed to infer that it could take over a working week.

Cheers, DpM
it COULD take up to a week, but usually takes no more than 24 hours.

cell phone deal verizon wireless at horizonwireless.com

just tell steve the Brotato referred ya
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Old 06-21-2008, 03:33 AM   #5 (permalink)
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Orange have replied re. the question about registering...

"Your device (8310, PIN XXXXXXXX) has not registered to the blackberry system. This part of the process should be automatic. There are 2 systems we use to administer the blackberry system. The first one is a provisioning system that determines which service the Blackberry device is allowed to access i.e. BIS or BES. This provisioning system is used by all of the Mobile Operators supporting the blackberry service. As far as I can see the PIN number of this device has never registered to the blackberry provisioning system (on any network). The second system is related to BIS only and does not apply to you as you are registered for BES."

This sounds about right, to me, as it was brand new out of the box and had never been turned on. Due to my lack of knowledge, and the fact that Orange states this should be automatic, I have asked them whether a) the device can be registered manually somehow and then whether it would then get "GPRS" or b) whether the fact that it doesn't get "GPRS" in the first place is the cause of it not registering itself and, thus, it could be a defective device.

Any further input from this forum appreciated.

The URL posted above doesn't seem to go to a useful page to me - who is Steve and how do I get in contact with him? I'd prefer to use someone who is recommended by people in this forum, but the website the URL goes to is not clear to navigate or find out how to get this remote code unlocking service.

Many thanks, DpM
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Old 06-21-2008, 06:42 PM   #6 (permalink)
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I read some other Internet sources of information and found out that "gprs" instead of "GPRS" might be solved by registering the device to the Blackberry network, via Settings -> Advanced Options -> Host Routing Table and get the menu and select "Register Now".

I have done this and the Blackberry said "Registration Message Sent" - I have asked Orange how much time I should expect for something to happen; if - of course - anything is expected to happen.

Orange replied: "In this case the responsibility to get the device registered is with the device itself. As you are able to connect to the service with the 7290 this proves that there is nothing wrong with our service or the blackberry service. There are no additional settings required to access the blackberry service - this is why I suspect the handset to be at fault."

I also tried Settings -> Mobile Network -> Diagnostics Test, which produces:

Radio Data Activation: Yes
Signal Level: -91 dBm
Radio Access: GPRS
Network: Orange
IP Address: 120.112.215.81
ICMP Ping Echo: Yes
Blackberry Registration: No
Connected To Blackberry: No
Blackberry PIN-PIN: No
PIN: 252bdd31
MSISION: XXXXXXXXXXXX
Device Type: Blackberry 8310
Application Version: u4.2.2.184
Platform Version: 2.5.0.40
Service Books: Unknown
Free File Space: 26949916 bytes

Am I right in assuming the "GPRS" in here in uppercase is meaningful, or would it say "GPRS" whether the device had "gprs" or "GPRS"?

I am loathe to believe the device is faulty - it was brand new out of the box - and I wonder whether Orange are not doing all they can to help me because of the fact that it is not an Orange handset, but rather an unlocked Vodafone-branded 8310 instead.

Cheers, DpM
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Old 06-23-2008, 09:29 AM   #7 (permalink)
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Quote:
Originally Posted by dpm_dpmartin View Post
I am loathe to believe the device is faulty - it was brand new out of the box
New devices can certainly be faulty. The 7290's behavior seems to indicate that the 8310 is indeed faulty. I don't know what else to suggest.
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