BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-23-2008, 04:05 PM   #1 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Problem with trackball not "selecting" or "entering"

Please Login to Remove!

My trackball works horizontally and vertically perfectly. I have two trackballs as a matter of fact, and both have completely quit functioning as the enter key. It is getting pretty nerve racking. Any suggestions???? Thanks ahead of time.....

And both trackballs that I have are clean....
Offline  
Old 06-23-2008, 04:07 PM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2008
Location: Northern IL
Model: 8330
OS: 4.5
Carrier: Verizon
Posts: 2,076
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I would suggest taking the trackball assembly out and (with the battery out) using a touch of rubbing alcohol on the contat point underneath the trackball.
Offline  
Old 06-23-2008, 04:22 PM   #3 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Even with the trackball out so to speak, shouldn't I be able to reach in there and push it manually and it work? I can touch it with the trackball out, and you can hear it click, but it doesn't work. My phone has always done odd things, it randomly shuts down and reboots, freezes, and sometimes when texting, multiple letters will come up with no reason. Normally a reboot clears these issues, but this trackball issue was sudden, and nothing yet has fixed it.
Offline  
Old 06-23-2008, 04:24 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2008
Location: Northern IL
Model: 8330
OS: 4.5
Carrier: Verizon
Posts: 2,076
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you ever gotten it wet, even just a few drops of liquid? This sounds like moisture damage. How old is the device, you may want to consider a warranty replacement if <1yr old.
Offline  
Old 06-25-2008, 04:11 PM   #5 (permalink)
New Member
 
Join Date: Mar 2006
Model: 8300
Carrier: Rogers
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same problem on my unlocked AT&T 8300. Though when I push hard enough, it also stores up a bunch of latent clicks and then eventually clicks repeatedly about 20 times (often composing and sending empty messages or placing multiple phone calls).

I chalked it up to moisture damage from carrying in my pocket without a case or sleeve. I'd love to hear about any fixes that anyone figures out considering I obviously don't qualify for a warranty replacement.
Offline  
Old 06-25-2008, 04:16 PM   #6 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Can either of you CAREFULLY check under the contact and see if there is corrosion underneath? My guess green/black in color?
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 06-25-2008, 09:12 PM   #7 (permalink)
New Member
 
nycristina's Avatar
 
Join Date: Jun 2008
Location: New York, NY
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah that is what happened to my other blackberry- it all of a sudden stopped functioning as the enter key. Thank god there is the arrow enter key on the side, but it definitely was still annoying! But anyways, mine stopped working because there was dust underneath (plus the fact that I often used my blackberry after I had a ton of moisturizer on my hands), so I would suggest trying to take it out carefully and clean it.

And the thing about the green//black in color, if the ball is green or black does that mean it stopped working? Because I just noticed that with my old blackberry...
__________________
One hundred percent Italian-Sicilian
Offline  
Old 06-25-2008, 09:17 PM   #8 (permalink)
Thumbs Must Hurt
 
sc93's Avatar
 
Join Date: Oct 2007
Location: Dickinson, TX
Model: 8900
PIN: N/A
Carrier: TMobile
Posts: 175
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you have pushed the trackball too firmly at some point I think it can keep it from operating as an "enter" button.
If BOTH the trackball and the enter key dont work you must have gotten some moisture in underneath the board somehow. Thats what happened to me and even after DAYS it never did work and I had to send off for a new one thru the insurance I had on it.
Goood luck.
Offline  
Old 06-26-2008, 12:14 PM   #9 (permalink)
Knows Where the Search Button Is
 
fishhead64's Avatar
 
Join Date: Nov 2006
Location: Central PA
Model: 8300
Carrier: AT&T
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

We have about 200 AT&T BB's with a mixture of 8300/8310/8800/8100's. We've had most for about 8-9 months and lately have had a run of the exact same issue. AT&T replaces no questions asked within a day. It's a hardware failure. If you can still scroll, you can use the Enter key to select, it's a pain, but will work until you get it replaced.
Offline  
Old 08-19-2008, 02:36 AM   #10 (permalink)
New Member
 
Join Date: Aug 2008
Model: 8800
PIN: N/A
Carrier: indosat
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It happen to me today to my 8800
I opened the trackball... and give a double tape on the tone component... and now works fine, no need to use extra power to click...
Offline  
Old 08-19-2008, 09:05 AM   #11 (permalink)
MBW
Talking BlackBerry Encyclopedia
 
MBW's Avatar
 
Join Date: May 2008
Model: 8110
PIN: N/A
Carrier: AT&T
Posts: 393
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jazzdeberry View Post
It happen to me today to my 8800
I opened the trackball... and give a double tape on the tone component... and now works fine, no need to use extra power to click...
Huh?
__________________
/\/\\/\/
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.