BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-24-2008, 06:07 PM   #1 (permalink)
New Member
 
Join Date: Jan 2007
Location: california
Model: 8310
Carrier: AT&T
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Uncaught Exception BB Messenger 4.5 os

Please Login to Remove!

Some people that i know who have installed the 4.5 OS on their 8310's are telling me they keep getting an "uncaught exception" error when they use BB Messenger. Does anyone know how this can be fixed? Or what's causing the error?
Offline  
Old 06-24-2008, 06:40 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

What version are they using of 4.5? That WAS an issue in early releases of OS 4.5, if I recall correctly version .18, .10 and earlier
Offline  
Old 06-24-2008, 06:42 PM   #3 (permalink)
New Member
 
Join Date: Jan 2007
Location: california
Model: 8310
Carrier: AT&T
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

4.5.0.37
Offline  
Old 06-24-2008, 06:46 PM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

I don't recall that issue on .37 with BBMessenger at all.

Ask the user if they have DocumentsToGo installed on the BB from the OS 4.5 upgrade. If they don't, that is likely the issue. They need to install it. DocsToGo not being installed has caused several java errors, none of which can't be overcome, however.
Offline  
Old 06-24-2008, 06:55 PM   #5 (permalink)
New Member
 
Join Date: Jan 2007
Location: california
Model: 8310
Carrier: AT&T
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you. I'll have them try that.
Offline  
Old 06-24-2008, 06:58 PM   #6 (permalink)
No longer Registered.
 
Dawg's Avatar
 
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,962
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

some of the cdma people running .33 are getting that error as well I havent experienced it yet
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.