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Old 06-28-2008, 03:13 AM   #1 (permalink)
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Default Full exchange mailbox sync

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Hi have recently purchased a 8310 curve, which is on Vodafone UK BES service, and everything is working great. However just 2 small snags....

View Outlook Folder list, is there no way of viewing the same folder list on Outlook on the blackberry?

Also my BB was only activited yesterday, however I already have a 700mb mailbox which has many many subfolders, and I want to be able to see all of this mail on my BB?

I have tried to do a sync with Desktop Manager, however doesnt seem to be working?

Any help?
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Old 06-28-2008, 05:10 AM   #2 (permalink)
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Originally Posted by da95649 View Post
Hi have recently purchased a 8310 curve, which is on Vodafone UK BES service, and everything is working great. However just 2 small snags....

View Outlook Folder list, is there no way of viewing the same folder list on Outlook on the blackberry?

Also my BB was only activited yesterday, however I already have a 700mb mailbox which has many many subfolders, and I want to be able to see all of this mail on my BB?

I have tried to do a sync with Desktop Manager, however doesnt seem to be working?

Any help?
On the device try Messages | Options | Email Settings then Menu | Folder Redirection, choose Desktop and expand your Mailbox to see available folders for syncing. Check the ones you require. Obviously you won't be able to see all 700Mb...

Re DM, check that you've installed the BES version which links through to your mailbox. The BIS version does not.

How much do you pay for BES on Voda UK BTW?
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Old 06-28-2008, 05:29 AM   #3 (permalink)
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Yes all of that is done, Im receiving new emails that isn't the problem. I have installed the BES on DM, however I want to do a full sync of my mailbox with the BB so that all of my emails that lie in the subfolders are present on my BB. At the moment all of my old previous emails pre BB are in my mailbox on my outlook client (which is on my exchange server).

The only thing I can think of is that my DM 4.2.2.14 is not the latest software?

I have the Desktop Redirector installed as well, however not sure if I need that if I am BES with full wireless sync....I pay 25 per month for the BES license and provisioning....
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Old 06-28-2008, 05:40 AM   #4 (permalink)
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Quote:
Originally Posted by da95649 View Post
Yes all of that is done, Im receiving new emails that isn't the problem. I have installed the BES on DM, however I want to do a full sync of my mailbox with the BB so that all of my emails that lie in the subfolders are present on my BB. At the moment all of my old previous emails pre BB are in my mailbox on my outlook client (which is on my exchange server).

The only thing I can think of is that my DM 4.2.2.14 is not the latest software?

I have the Desktop Redirector installed as well, however not sure if I need that if I am BES with full wireless sync....I pay 25 per month for the BES license and provisioning....
I have DM v4.3.0.17 which might make a difference. No you shouldn't need Desktop Redirector.

The device should have synced the (I think) last two weeks of mail when you did an EA. Perhaps check in Options | Advanced Options | Enterprise Activation then ALT+cnfg to see if Wireless Reconciliation is turned on?
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Old 06-28-2008, 05:52 AM   #5 (permalink)
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I dont want the last 2 weeks of email, I want my whole 700mb mailbox which includes all of my subfolders etc which contain mails going back 2-3 years.....

I basically want a copy of my mailbox on my BB........can I do this?

The Enterpise Activation menu shows me that my BB was activated on the 27th June 2008 I have no such button as cnfg on my 8310 curve....
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Old 06-28-2008, 06:00 AM   #6 (permalink)
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Originally Posted by da95649 View Post
I want to do a full sync of my mailbox with the BB so that all of my emails that lie in the subfolders are present on my BB.
That's not possible to do.
The BlackBerry does not sync email, ever.
New mail is delivered to the device and then reconciled. Old mail will never sync to the device.

If you were on BES and activated the device, some old mail would be pre-populated on the device. Maximum amount of pre-populated mail would be 14 days worth or 750 messages... whichever is greater. (Since you're not on BES, this doesn't apply to you.)
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Old 06-28-2008, 06:43 AM   #7 (permalink)
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I am on BES and my mail is on a shared exchange server. The device was activated in the last few days....surely there is a way to copy my old mail to the device?

I was thinking something on the line off, pushing everything to a PST then importing the PST to the BB?
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Old 06-28-2008, 06:54 AM   #8 (permalink)
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Quote:
Originally Posted by da95649 View Post
I am on BES and my mail is on a shared exchange server. The device was activated in the last few days....surely there is a way to copy my old mail to the device?
Surely there is not.
If you want mail older than 14 days on your newly activated device, then you must forward the mail to yourself so it's treated as a new message. Using the MAPI protocol, Exchange will trigger a UDP Notify packet to BES letting BES know there is new mail, and BES will then push the message to your handheld.

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Originally Posted by da95649 View Post
pushing everything to a PST then importing the PST to the BB?
You cannot import messages the device. BlackBerry devices simply don't work that way.
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Last edited by penguin3107 : 06-28-2008 at 06:56 AM.
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Old 06-28-2008, 08:09 AM   #9 (permalink)
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Blackberry can't store 700mb worth of email on the device, can they? I mean mine on had 96mb today, down to about 30mb free.
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Old 07-09-2008, 05:22 PM   #10 (permalink)
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Default BB Does not sync?

I am on a Treo 680 looking at the 750 vs BB Curve and you just threw me a curve - BB does not SYNC? Does it get Outlook Calendar? You just may have caused me to choose the 750 . . .
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Old 07-09-2008, 05:29 PM   #11 (permalink)
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Quote:
Originally Posted by jklewis View Post
I am on a Treo 680 looking at the 750 vs BB Curve and you just threw me a curve - BB does not SYNC? Does it get Outlook Calendar? You just may have caused me to choose the 750 . . .
Yes the BB does sync with Outlook Calendar.

The OP expected to store a copy of his 700Mb Exchange mailbox on his BB which is not, as has been explained, how the device works.
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Old 07-09-2008, 09:10 PM   #12 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Surely there is not.
If you want mail older than 14 days on your newly activated device, then you must forward the mail to yourself so it's treated as a new message. Using the MAPI protocol, Exchange will trigger a UDP Notify packet to BES letting BES know there is new mail, and BES will then push the message to your handheld.



You cannot import messages the device. BlackBerry devices simply don't work that way.
I believe I posted a similar question on this forum. I guess I can't post the link to it.

So there is no way to have e-mails on your blackberry longer than 14 days? On my post there are e-mails that are under 14 days that do not show up in the subfolder and that folder is checked also. If not is there any work around other than fowarding your messages? I am sure I'm not the only one who will want to be able to refer to older messages on a blackberry.
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Old 07-09-2008, 11:58 PM   #13 (permalink)
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Quote:
Originally Posted by GrandMstrBud View Post
I believe I posted a similar question on this forum. I guess I can't post the link to it.

So there is no way to have e-mails on your blackberry longer than 14 days? On my post there are e-mails that are under 14 days that do not show up in the subfolder and that folder is checked also. If not is there any work around other than fowarding your messages? I am sure I'm not the only one who will want to be able to refer to older messages on a blackberry.
Penguin3107 was referring to a newly activated device which by default loads the last 14 days' messages as part of EA.

Thereafter, you can choose to keep old messages from 15 days to Forever by going to Messages | General Options | Actions.
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Old 07-10-2008, 06:37 AM   #14 (permalink)
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While this doesn't directly address the issue of access to older Exchange mail on the Blackberry, it does provide a facility for those who would like full access to their historical email store. It's not that hard, it makes some assumptions, and it might even work

Look into Google Apps for Domains and the Google Mail Uploader. If you're on OL with a local (.pst) email store, you can simply upload all of your email to a GAFD email account, install the GMail client on your BB, and everything you've ever sent and received through that account is now fully searchable, retrievable, and organized by folder (using labels).

If you're on a hosted (vs Corporate) Exchange server using BES, archive all of your hosted mail to a local .pst, upload that to GAFD, and forward your hosted mail to GAFD. Then cancel your hosted account

The only significant drawback to the Gmail client is that it uses your Google address book rather than the BB's. You can sync your BB address book to Google by first syncing it with Outlook, exporting it to .csv, then uploading it through the GAFD web interface; Google did a great job of parsing the file and populating its address book from it. Unfortunately, it's not a fully automatic "sync" process, although I suspect that will change soon.

Last edited by Dodge DeBoulet : 07-10-2008 at 06:39 AM.
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Old 07-10-2008, 09:54 AM   #15 (permalink)
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Quote:
Originally Posted by GrandMstrBud View Post
I am sure I'm not the only one who will want to be able to refer to older messages on a blackberry.
You're definitely not but that doesn't change how the BB works.

In any case, 750MB of mail (though to be fair, I'm guessing that includes attachments, etc) won't fit into 64MB of device memory.

Last edited by takeshi : 07-10-2008 at 09:55 AM.
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Old 07-10-2008, 10:47 PM   #16 (permalink)
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Quote:
Originally Posted by takeshi View Post
You're definitely not but that doesn't change how the BB works.

In any case, 750MB of mail (though to be fair, I'm guessing that includes attachments, etc) won't fit into 64MB of device memory.
You can pull all e-mails on a smart phone on WM. I think it just pulls the e-mail and when you need to see the full e-mail or attachment you have to download it from there and then it will open it. I have 2 WM devices and they work perfect for me and I can see every message. I wish the blackberry devices could do that because I'm sure that is a major disadvantage for some users.
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Old 07-11-2008, 05:37 AM   #17 (permalink)
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Quote:
Originally Posted by GrandMstrBud View Post
I wish the blackberry devices could do that because I'm sure that is a major disadvantage for some users.
Oh my god... PLEASE READ THE THREAD. You can have years worth of email on your BlackBerry if you want to. We have users with 4000-5000 messages on their BlackBerry at all times.

The topic in discussion is about a newly activated device.
Once the device is active and mail starts being delivered to it, it will stay on the device forever if you want it to.

Message pre-population is only 14 days of historical messages.
There's also a remote search facility on the BlackBerry which will allow you to view messages in your inbox which are not on the handheld, should you need to.
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Old 09-03-2008, 09:30 AM   #18 (permalink)
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Hi,

I have read the above and would like to clarifly........

__________________________________________________ ____________
Environment; Exchange 2003, BES 4.1.3.18, Outlook 2003, BB 8310 Curve
__________________________________________________ ____________

I have a new user and he has started to file his emails under sub folders within the inbox and folders on the same level as the inbox.

The emails were delivered, (as new) to the blackberry and he has since filed them using his Desktop PC. Folder re-direction was enabled upon EA and I have since set all his folders for folder re-direction.

The emails are still showing in his main inbox on his BB and not under the folders he has subsiquently filed them under, (via desktop)

How, (if at all) can I get his BB Mailbox to mirror his Outlook Mailbox, i.e showing them in the correct folder he has since filed them in rather than in the route of the inbox?

Many thanks for your help.

Alex (BB Novice)
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